Job Vacancy For Assistant Front Office Manager



The Golden Beach Hotels (GH Ltd), Parent company of three reputable Ghanaian owned Hotels located in Greater Accra, Central and Western Regions is seeking to recruit the following positions:

Job Title: Assistant Front Office Manager

Key Responsibilities

• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Develops high quality relationships with guests throughout their stay and handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
• Oversees and supervises guest arrivals and departures with front office executives and duty managers
• Provides high level of customer service and maintains a high profile in the day-to-day front office operations
• Ensures that pricing policy and internal audit procedures are duly applied
• Supervises the management of debtors, group and individual guest invoicing and cash operations
• Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
• Assists in the preparation of room revenue and occupancy forecast and takes action on rate strategies
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Makes sure the hotel's pricing policy and sales mixes are duly applied in order to optimise REVPAR
• Have a good knowledge of all systems and standard operating procedures of front office

Qualification Required & Experience

• Degree or Diploma in Hospitality Management or other related field
• Minimum of 2 years to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel

Location: Accra, Central and Western Region

How To Apply For The Job

Interested applicants should kindly submit their Cv and signed applications to:

info@gbhghana.net

Hard copy should be dropped at Golden Beach Hotels (Gh) Limited Head Office.

Abena Pokuaa Amoah Boaitey
CEO/MD
Golden Beach Hotels (Gh) Limited
P.O.Box OS 3000
Osu - Accra

Closing Date: 14 May, 2018