Posts Tagged ‘Call Centre Representative Jobs in Ghana’

Job Vacancy For Call Centre Representatives (Nationwide Recruitment)

Posted on: February 4th, 2013 by Ghana Jobs

{Confidential,Nationwide Recruitment,Full-Time, GH,N/A, N/A,28 Feb-2013};

Ours is a fast growing, fast-paced company in Ghana dealing in products and services at the cutting-edge of global telecommunication trends. We are vigorously reaching out to new markets and opportunities and are looking for drive, innovation and energy in our people.

The Position: Call Centre Representatives

A Call Centre Representatives to respond to and resolve incoming customer enquiries and concerns by phone or electronically.

•  Receive in-coming calls to take orders; answer queries; handle complaints; troubleshoot problems and provide information
•  Complete call logs and produce call reports
•  Provide information on COMPANY products and services
•  Accept and log all suggestion for modifications to services and products lodged by callers
•  Route calls to appropriate centres
•  Analyse, re-order and determine issues by priority

Qualification Required & Experience

At least a general education degree and experience in similar environment or training in customer service

Other requirements:

•  Strong communications skills – verbal, written, listening
•  Fluency in English language is necessary. Other Ghanaian languages are a plus
•  Knowledge and experience of customer service principles and practices
•  Proficiency in computer applications
•  Good data entry and keyboard skills
•  Ability to work in a team both local and remote

Terms:- Position based in Ghana with competitive conditions

Location: Nationwide Recruitment

How To Apply For The Job

Interested persons with the required qualifications should please forward CVs and copies of relevant certificates by email only to:-

Closing Date: 08 February 2013

Applicant should indicate the position applied for in the subject line.