{Supertech (STL) Ltd,Ghana,Full-Time,GH,N/A,N/A,30 Apr-2015};
•  JOB TITLE: Quality Manager
•  DEPARTMENT: ICT General
•  REPORTS DIRECTLY TO: General Manager
PURPOSE
•  To coordinate and supervise the processes and quality management strategy of the company.
Duties
•  Designs and implements quality management strategy.
•  Leads quality processes, quality assurance and quality control.
•  Establishes processes, writes and updates procedures and work instructions.
•  Participates in the establishment of the ISO 9001 compliant quality management system.
•  Maintains and improves the ISO 9001 compliant quality management system.
DEPARTMENTAL RELATIONS
•  Provides consultative and advisory processes with all departments on Quality Management and Customer Service.
•  Decides on corrective actions and follow up on corrective actions.
•  Maintains contact with staff on regular basis to explain processes and communicate ISO standards and developments.
EXTERNAL RELATIONS
•  Maintains contact with ISO consultant and adapt to new developments in international standards for quality assurance.
•  Maintains contact with GSA and other relevant bodies to adhere to best practices.
RESPONSIBILITY FOR ASSETS
•  Perform quality audits.
•  Measures customer satisfaction.
•  Measures the performance of work processes; manages quality failures and customer complaints.
Qualification Required & Experience
•  Degree in Engineering or equivalent.
•  Knowledge of ICT fundamentals – Required.
TECHNICAL
•  Proven experience of at least 5 years of quality management in a process oriented organization.
•  Experience with ISO 9001 quality standards – Advantage.
•  Familiar with other quality standards (ISO 14001, ISO 27001) – Advantage.
MANAGERIAL
•  Proven understanding of project management, logistics, marketing and distribution, customer support processes
PERSONALITY
•  Excellent verbal and written communications skills
•  Confidentiality- ability to keep confidential information
•  Integrity- being truthful and reliable
Location: Accra
How To Apply For The Job
CVs should be sent to:
stl.ictjobs@gmail.com
Please indicate the job applying for in the subject column
Closing Date: 24 April, 2015