{Supertech (STL) Ltd,Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

Job Summary

•   Ensures maximum network service availability and performance
•   Provides customer network  and security services on core  network equipment
•   Provides network support services to internal and external customers

Planning and designing for the deployment Wide and Local Area Network for specific client or network infrastructural change requirement.

•   Conducts Network assessment and evaluation

Configuration and Implementation of Network and Security Devices for Deployment

•   Performs configuration and implementation of network devices for deployment of Cisco and non- cisco routers and Switches such as Cisco 3750 switches, Cisco routers 1900/2900 and HP 5800 Devices switches. LAN and WAN routing of IP including HSRP, and OSPF.
•   Conducts configuration of security appliances like Cisco ASA, PIX firewalls, Fortigate.
•   Configures and administrators other Network devices such VSAT modem, Gilat Hub components, Radwin Radio, WiMax and Alvarion VL.
•   Configures SIP Audio code to connect through SIP call manager server for VoiP solution.
•   Configures Cisco Unified communication VoiP solution-, IP phone, Call manager express (CME) on routers.

Network Technical Support

•   Clearly defines and escalates problems to Tier 3 (Consultants/ Third party Vendors) for issues needing further investigation with assistance from shift Manager.
•   Conducts proactive maintenance activities designed to ensure optimal operation of the network.
•   Conducts advanced technical support for all network related issues under tier 2 category. (where tier 2 is the second line local support before further escalations)

Develops and conducts proactive maintenance activities designed to ensure optimal operation of the network.

•   Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends
•   Periodically analyses and diagnoses network trend for predicting avoidable recurrent of network incidents.
•   Plans against system weakness, anticipates resources required such as link capacity growth and ensures high network availability and quality.

Technical Documentation and Records Keeping

•   Ensures that all aspects of the network are thoroughly documented to the effect that all such documentations and network diagrams are always updated and accessible to all relevant teams.
•   Reports on deployed systems performance/scaling to technical Management including but not limited to:
•   Incident Report
1) Network performance Report
2) Network Assessment and evaluation
3) Proposal document to clients
4) Preparation of working  Procedures

Network Monitoring and Management

•   Monitors Network for traffic utilization, Network Security, Network device resource utilization & Backups. Monitoring tools to be used include solarwinds, Cacti, PRTG and whatsupgold.
•   Manages Network devices using tools like Alvarion BreezeConfig, Alvarion NMS, Gilat NMS, Allot NX and CiscoWorks.

On-call Rotation to Duty

•   Performs on-call duties and overtime as required including working on weekends and at night, all to ensure problems are addressed either remotely or on site in a timely manner.

Supervisory Duties

•   Assists with supervisory duties and the coordination of all technical activities at the Network Operations Centre in the absence of the shift manager

Training

•   Trains and guides other colleagues as part of knowledge transfer within the department during operations
•   Prepares training manual for knowledge transfer
•   Organizes regular formal in-house training for junior staff in selected subject areas

Qualification Required & Experience

•   BSc Degree in IT, Computer Science or Network Engineering
•   Second Degree in IT related courses – MSc IT- Networking / Security
•   Professional certifications – Any of the following:
•   CCNP Security, CCDA, (CCNP Service provider), CCIE or equivalent
•   5 years’ work experience
•   Ability to evaluate networking problems and propose appropriate solutions
•   Knowledge of computer systems configuration, installation and administration
•   Ability to plan, coordinate and follow up to monitor people and work activities
•   Ability to design and implement control systems and take corrective action to correct deviation
•   Ability to relate effectively with people at all levels
•   Trustworthiness-ability to conduct self in a manner which elicits trust, respect and confidence of team member.
•   Ability to take initiative and pay attention to details
•   Good verbal and written communication skills

Location: Accra

How To Apply For The Job

Qualified candidates should send their resumes to:

stl.ictjobs@gmail.com

Please indicate the job applying for in the subject column

Closing Date: 03 March, 2015

{NCR,Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

Job Summary

•   If you are a Results Oriented and Successful Project Manager then this opportunity may be for you.
•   NCR Ghana Limited is seeking to recruit an experienced Project Manager to join its Professional Services team.
•   In return we offer an attractive salary, benefits and a supportive environment, that encourages professional development and advancement opportunities.

Qualification Required & Experience

•   Degree in Computer Science/Computer Engineering or related field
•   Minimum 5 years in Project Management role in large IT-related projects
•   PM certification will be considered a plus (preferred PMP, PRINCE2 also acceptable)
•   A good command of the English language (oral and written) is a must.

Location: Accra

How To Apply For The Job

Please send a copy of your CV, in full confidence, to:

The Managing Director
NCR Ghana Limited
P.O. Box GP 1010
Accra

Email: EA250083@ncr.com

Closing Date: 15 February, 2015

{M & J Audit Solutions Consultancy,Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

M & J Audit Solutions Consultancy requires Technical Support Coordinators (Software Or Hardware) for immediate employment.

Job Title: Technical Support Coordinators (Software Or Hardware)
Reports To: Program Manager, Ghana – currency and tax stamp

A US based company is looking for a Technical Support Technician, located in Accra with responsibility for managing and maintenance of their devices and the help desk for support issues. This position provides a high level of customer service to the user, responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problems calls and either solves the problem or ensures timely escalation to appropriate support level.

Key Skills:

•   Strong functional business application acumen
•   Ability to learn new technologies quickly
•   Experience determining and developing requirements for enterprise supply chain solutions
•   Good project management skills and experience
•   Ability to manage muliple priorities
•   Commitment to detail and follow through
•   Strong interpersonal communication and customer interaction skills
•   Must be creative, innovative and flexible, PC and related software applications

Qualification Required & Experience

•   Bachelor’s degree in business, information systems or computer science or equivalent experience desired proficiency with windows software troubleshooting
•   2+ years of equivalent experience including experience with supply chain help desk operations
•   Experience with relational databases desired, not required
•   Skilled with Microsoft office (Outlook, Word, Excel)
•   Experience interacting with customers
•   Excellent written and verbal communication skills

Roles & Responsibilities:

Provide first line support for customer service request. Support includes:

•   Researching initial request
•   Confirming expectations with the customer
•   Resolving requests using existing knowledge base, historical records and/or own experience
•   Follow established escalation procedures to assign request to appropriate level as required
•   Follow up on all open and assigned requests and ensure closed loop process and communication occurs throughout the life cycle of the request
•   Manage and enhance customer support system and knowledge base to encourage further self-service capabilities by customers and partners
•   Evaluate existing customer support plans and procedures. Update as required
•   Assist Technical teams to resolve the issues, as needed
•   Convey customer feedback to product management and executive

•   Provide afterhours and weekend support to end users on a rotating basis to satisfy contractual service obligations.
•   Install and update software on the company’s scanners and devices
•   Provide organised training as well as informal training for the end users of the software, both initially and refresher training
•   Perform field audits as needed to support the program integrity (Hardware Technical Support Coordinator only)
•   Improves client references by writing and maintaining documentation
•   Participates in development of client training programs by identifying learning issues, recommending instructional language
•   Avoids legal challenges by monitoring compliance with service agreements.
•   Improves system performance by identifying problems, recommending changes

Location: Accra

How To Apply For The Job

Send application letters and curriculum vitae to:-

mandjsolution@gmail.com  /  enquiries@mandjconsulting.com

Closing Date: 06 February, 2015

{Confidential,Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

A reputable private company located in Tema seeks the following for immediate employment:- CCTV / Electronic Security Systems Operators

Qualification Required & Experience

•   HND / 1st Degree with a strong IT background with at least 2 years experience

Location: Tema

How To Apply For The Job

All applicants should forward their cover letters and C.Vs to:-

atklawer@yahoo.com  /  dallas22001@yahoo.com

Closing Date: 21 February, 2015

{Easy Taxi,Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

We are looking for a cool Graphic Dseign Intern hor hire to work in a multinational startup environment. The said person will think unconventionally in the creative design space to achieve striking, graphic and emotional results for 5 startups under the same roof.

This is a starting role with an opportunity to affect the bottom line. The ideal candidate is looking to gain work experience toward furthering their career.

Qualification Required & Experience

•   Conscientiousness
•   Has a fair understanding of Social Media Marketing
•   Talented in Graphic Design and looking to become a star
•   Willing to work on unconventional marketing campaigns
•   Willing to work at unconventional hours
•   Quick turnaround on Projects

Location: Accra

How To Apply For The Job

Interested persons should forward their CVs to:

info@easytaxi.com.gh

Be ready with your portfolio of past work or sample works.

Closing Date: 18 February, 2015

{Regentropfen College of Applied Sciences (ReCAS),Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

Regentropfen College of Applied Sciences (ReCAS) located at Kansoe, near Bolgatanga in the Upper East Region requires the sevices of the following:- Computer Technical Assistant

Location: Kansoe, Upper East Region

How To Apply For The Job

Applications should be sent to the address below before 15th of February, 2015.

The Registrar
P.O. Box 338
Bolgatanga

Email: employment@recas-ghana.com

Closing Date: 15 February, 2015

{Confidential,Ghana,Full-Time,GH,N/A,N/A,28 Feb-2015};

An equal opportunity public institution has an opening for able and qualified applicants for recruitment. Below are the position available and the requisite qualifications and experiences:- Systems Officer

Qualification Required & Experience

Applicant must possess

•   Masters degree in Computer science or Management information systems
•   Bachelor’s degree in Computer science/information systems or equivalent professional qualification
•   A minimum post qualification experience of three (3) years
•   Post qualification experience in banking or accounting and working knowledge in banking or accounting and working knowledge in French would be an advantage

Location: Accra

How To Apply For The Job

Interested persons should send their application letters and CVs to:-

Advert No.259
c/o Graphic Communications Group Ltd
P.O.Box 742,
Accra

Closing Date: 26 January, 2015

{African Regional Intellectual Property Organisation (ARIPO),Ghana,Full-Time,GH,N/A,N/A,28 Jan-2015};

The African Regional Intellectual Property Organisation (ARIPO) (hereinafter referred to as “the Organisation”), an Intergovernmental Organisation, which was established at Lusaka, Zambia, in 1976 by an Agreement concluded under the auspices of the United Nations Economic Commission for Africa (ECA) and the World Intellectual Property Organisation (WIPO).

The Organisation was created, inter alia, to promote the development of intellectual property laws appropriate to the needs of its members, establish common services and training schemes, and assist its members in the acquisition and development of technology and the evolving of common views on intellectual property matters.

The Organisation grants and administers Intellectual Property titles on behalf of the member states and provides Intellectual Property information to its clientele in the form of search services, publications and awareness creation. Membership of the Organisation is open to all states members of the African Union (AU) or of the United Nations Economic Commission for Africa (ECA).

The present members of the Organisation are: Botswana, The Gambia, Ghana, Kenya, Lesotho, Liberia, Malawi, Mozambique, Namibia, Rwanda, Sao Tome and Principe, Sierra Leone, Somalia, Sudan, Swaziland, Uganda, United Republic of Tanzania, Zambia and Zimbabwe. (Total: 19 states)

The organs of the Organisation are:

•   The Council of Ministers, consisting of ministers who are responsible in the Member States for the administration of intellectual property matters;
•   The administrative Council consisting of heads of offices, in the member States, dealing with the administration of intellectual property; and
•   The Secretariat (the Office of ARIPO) headed by the Director General as the principal executive officer of the Organisation

Job Description

•   Duty Station: Harare, Zimbabwe
•   Duration of Appointment: Fixed-term contract of two years (renewable)
•   Scheduled Date of Entry on Duty: To be determined

Principal Duties

Under the supervision of the Director General, the incumbent Systems Administrator shall have the following tasks;

•   Maintaining the implemented Web Site and LAN at ARIPO, including the office automation configuration management to the required needs of the users
•   Supervise the external facilities management providing IT services to ARIPO, including the servicing and maintenance of contracts.
•   Implementation of the required changes of the ARIPO management information system.
•   Designing and developing self-sustaining system in the Industrial Property Sector.
•   Advising on the day-to-day running of IT related matters.
•   Installations of software, upgrade, including operating systems and provide user support services and effect amendments to applications in accordance with use requirements.
•   Provide guidelines for an overall IT security policy for ARIPO, including the designing and the implementation procedures for system, data, file and equipment security.
•   Management and control of both hardware and software
•   Assisting in identifying needs, organizing and providing training in the use of computer equipment, operating systems and software application, including trouble-shooting software problems.
•   Any other duties assigned by the Director General

Conditions of Employment:

•   Conditions of service shall be subject to the ARIPO Staff Rules and Procedures or be determined by the Administrative Council of the Organisation
•   Salary and allowance on first appointment shall be those applicable to Grade L-3 STEP 1 of the ARIPO salary scales of the profession category.

Base Salary: US$39,150 per annum

Post Adjustment Allowance: Depending on the rise and fall, in value, of the United States dollar, a post adjustment index which is presently 52.4% of base salary is applied as a cost of living allowance.
Dependency Allowances: US$900 per year for a dependent child. Maximum number of children (3).

Other conditions include:

•   Payment of travel and removal expenses
•   Once off Installation grant
•   Education grant up to a maximum of three children
•   Housing allowance
•   Contributory medical insurance scheme
•   Annual leave of 30 working days
•   Paid home leave every two years

Medical Examination: The appointment is subject to a satisfactory United Nations type medical examination

Other Conditions of Service: Other terms and conditions of service shall be subject to the ARIPO Staff Rules and Procedures or be determined by the Administrative Council of the Organisation.

Qualification Required & Experience

•   A Bachelor’s degree in Information Technology or Computer Science and a minimum of five (5) years post qualification experience in application of IT; or
•   A master’s degree in Information Technology or Computer Science and a minimum of three (3) years post qualification experience in the application IT
•   A minimum of 3 years at a strategic level i.e. ICT strategy development, project planning and management, business process management systems and contract administration
•   Good interpersonal, presentation and negotiating skills and ability to maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
•   Knowledge of Intellectual Property would be an added advantage
•   Ability to work under minimum supervision
•   Ability to work as a member of a team
•   Good analytical skills

Nationality

•   To be eligible for appointment, candidates must be nationals of a Member State of the Organisation

Location: Harare, Zimbabwe

How To Apply For The Job

Applications: Applicants should submit details curriculum vitae indicating pertinent personal data, two-passport size photographs and accompanied by certified copies of relevant certificates and name and address of two persons from whom references can be obtained.

Applicants should indicate in their personal date, the following:

•   Family name and first names
•   Date and place of birth;
•   Nationality and detailed present address
•   Full names, relationship, sex and date of birth of dependants;
•   Language abilities both written and spoken
•   Educational background, (main subjects, institutions, diplomas or degrees and marks of merit;
•   Employment record (present or most recent employment, previous employment);
•   Any other relevant informationApplications should be sent to;

The Director General
African Regional Intellectual Property Onjanication
11 Natal Road, Belgravia
P. O, Box 4228
HARARE
Zimbabwe

Tel: 00 263:4-794065/6 Fax: 00 263-4-794072/3

Applications can also be submitted via electronic mail to: mail@aripo.org
This vacancy announcement is also available on the ARIPO website www.aripo.org

Closing Date: 31 January, 2015

•   Deadline for submission of Applications: January 31, 2015
•   (Please note that applications received after the deadline will not be considered.)