{African Development Bank,Accra,Full-Time, GH,N/A, N/A,30 Aug-2013};
Objectives
Under the leadership of the Division Manager of Network and Telecom, the Chief Unified communications Engineering is Responsible for The production of telecommunication designs and design policies, strategies, architectures and documentation, covering data, text, e-mail, facsimile and image, to support the requirements and strategy of an organization’s business. This may incorporate all aspects of the Voice and Video communications infrastructure both internally and externally mobile.
He is also responsible for Facilitating consistent and efficient workflow by ensuring that the organization’s telecommunication infrastructure is appropriate to the needs of the organization and operational.
Duties and responsibilities
The main responsibilities of the Chief Unified Communications Engineering Development are :
• Lead and manage a team of Voice and Video, Engineers and Architects to provide high quality business services with a strong collaborative team ethic, both within the team and with the wider CIMM team
• Design networks that optimize the work flow of the business applications
• Install, maintain and support the organization’s communication networks within the organization and/or between organizations as necessary
• A well-managed Global telecom Engineering team which is meeting the needs of the business
• Telecom environment that is operational according to service level requirements.
• Telecoms that optimize the work flow required
• Ensure all incidents and service requests are recorded in the ITSM tool.
• Allocate Unified Communications resources and staffing, optimizing resources against clear business priorities.
• Ensure the proactive monitoring of Unified Communications usage and performance.
• Ensure the most cost-effective and efficient use of Unified Communications hardware and provision telecommunications services to the business.
• Ensure that all Unified Communications hardware and software complies with industry standards.
• Ensure that the Global Telecoms Engineering Team analyze and resolve serious faults, taking preventative action to protect the Bank against a reoccurrence of any faults.
• Keep Unified communications up and running to SLA requirements.
• Ensure that the performance and quality of service provided monitored and reviewed.
• Control usage of established methods, hardware and software tools and procedures used for planning, installing, configuring, commissioning, monitoring and investigating the Unified Communications, and initiates and evaluates improvements.
• Review aspects of Unified Communications costs against public tariffs and new developments, initiating proposals to change Unified Communications design when appropriate.
• Provide advice and guidance to management in design and planning phases of ICT and Unified Communications systems, to ensure that Unified Communications requirements are reflected in the overall specification.
• Produce logical telecommunications network designs showing for example: processes, objects, topologies, components. Identifies and applies common processes.
• Take responsibility for all stages of the life cycle for software/hardware and transmission media development of communication systems, including investigation, analysis, specification, design, construction, testing, maintenance, upgrade and migration.
Qualification Required & Experience
Including desirable skills, knowledge and experience
• Master degree in computer science, software development or related business fields and/or equivalent work experience.
• 7+ years people management, coaching, and issue resolution skills. Ability to address employee concerns in an open and flexible manner. Experience in managing staff assessment, training, objective setting and reviews. This position requires mentoring others in these skills.
• 7+ years’ experience as a Telecommunications and Network Engineer in a complex, global IT environment.
• Excellent IT Service Management skills with 7+ years of running complex IT Service Management operations
• Dynamic and self-motivated leader to provide direction under complex conditions which often includes ambiguity and uncertainty
• The incumbent must be able to build trust amongst all their contacts, across all levels within the organization in order to build a foundation for long term relationships and information exchange
• Excellent knowledge of a range of Telecommunications and Network Services with particular emphasis on:
1) CCIE Voice, or CCVP
2) Polycom or Tandberg
3) H323, SIP, SCCP, MGCP, etc.
4) Microsoft Lync
5) Asterisk IP PBX, Voice Mail,
6) Unix/Lunix System Admin and Scripting
7) IP Conferencing
• Ability to work under pressure and hit deadlines.
• Excellent written and verbal communication is required
• Excellent interpersonal skills coupled with a collaborative style
• Exceptional communication skills, including issue resolution, negotiation and conflict management
• Broadly skilled in information and communications technology
• Strong verbal, written, presentation and customer service skills (clarity of messages, crispness in delivery, timeliness, and accuracy) required.
• The ability to adapt to the requirements of the customer, the needs of the sponsors, its environment and people working on it to ensure a successful outcome.
Location: Ghana
How To Apply For The Job
Interested and qualified candidates should
Closing Date: 26 August, 2013
Only applicants who fully meet the Bank’s requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply
