{Confidential,Ghana,Full-Time,GH,N/A,N/A,30 Nov-2014};

A leading Telecommunications company is looking for dynamic & seasoned engineers with outstanding track records for challenging and rewarding careers.

Job Title: GPRS Engineers Ref: GPRSENG

Responsibilities

•   Perform required maintenance upgrades on the GPRS platform both HW and SW
•   Trouble shoot software problems, able to use software tracing tools
•   Provide input to system architecture to ensure robust designs and redundancy
•   Track performance of platform and performs statistical analysis to improve performance
•   Ensure GPRS Network Availability
•   Ensure network related fault clearance rate
•   Perform New Node implementation
•   Provide emergency maintenance on GPRS nodes

Qualification Required & Experience

•   A Bachelor’s degree in Computer, Electrical/Electronic, Electrical or Telecommunications Engineering or other related discipline
•   A postgraduate degree or professional certification in Telecommunication or Engineering field will be an added advantage
•   Minimum of 3 years experience with GPRS Gateways in a telco environment

Skills / Competencies

•   Overall GPRS data knowledge (SGSN, GGSN, DNS, BG, etc)
•   In depth knowledge of GPRS both within the core and at Radio level
•   Knowledge of charging and Core network nodes with in-depth understanding of various interfaces and their inter-operability

Location: Accra

How To Apply For The Job

Qualified candidates should e-mail their resume with a scanned passport sized photograph (quoting reference as subject of the e-email) to:-

seasoned.engineers@yahoo.com

Closing Date: 30 November, 2014

{Confidential,Ghana,Full-Time,GH,N/A,N/A,30 Nov-2014};

A leading Telecommunications company is looking for dynamic & seasoned engineers with outstanding track records for challenging and rewarding careers.

Job Title: GPRS Team Head Ref: HGPRS

Responsibilities

•   Perform required maintenance upgrades on the GPRS platform both HW and SW
•   Trouble shoot software problems, able to use software tracing tools
•   Provide input to system architecture to ensure robust designs and redundancy
•   Track performance of platform and performs statistical analysis to improve performance
•   Ensure GPRS Network Availability
•   Ensure network related fault clearance rate
•   Perform New Node implementation
•   Provide emergency maintenance on GPRS nodes
•   Achieve planned works completion rate
•   Conduct on the job hands on training for GPRS support engineers

Qualification Required & Experience

•   A Bachelor’s degree in Computer, Electrical/Electronic, Electrical or Telecommunications Engineering or other related discipline
•   A postgraduate degree or professional certification in Telecommunication or Engineering field will be an added advantage
•   Minimum of 5 years experience working GPRS Gateways in a Telco environment with at least 1 year og managing a GPRS Team

Skills / Competencies

•   Overall NSS data knowledge (SGSN, GGSN, DNS, BG, etc)
•   Hands-on experience in IP/DCN, plus advanced knowledge of computer programming
•   In depth knowledge of GPRS both within the core and at Radio level
•   Knowledge of charging and Core network nodes with in-depth understanding of various interfaces and their inter-operability

Location: Accra

How To Apply For The Job

Qualified candidates should e-mail their resume with a scanned passport sized photograph (quoting reference as subject of the e-email) to:-

seasoned.engineers@yahoo.com

Closing Date: 30 November, 2014

{Confidential,Ghana,Full-Time,GH,N/A,N/A,30 Nov-2014};

A leading Telecommunications company is looking for dynamic & seasoned engineers with outstanding track records for challenging and rewarding careers.

Job Title: In Engineers Ref: INEENG

Responsibilities

•   Handling Operation and maintenance of IN system
•   Doing Unix scripting for daily operational works
•   Alarms and backup monitoring of IN issues
•   Handling to complaints related to excessive charging to customers
•   Participation in policy launches with other departments
•   Carrying out general daily activities related to IN.
•   Performance Monitoring of IN, taking routine PM graphs of Call and Platform
•   Data configuration and implementation of new features in IN
•   Doing Unix scripting for daily operational works

Qualification Required & Experience

•   A Bachelor’s degree in Computer, Electrical/Electronic, Electrical or Telecommunications Engineering or other related discipline
•   A postgraduate degree or professional certification in Telecommunication or Engineering field will be an added advantage
•   Minimum of 3 years experience in IN platform (ICC)

Skills / Competencies

•   Basic knowledge of NSS and Database
•   Good knowledge of Tariff Tool and handling of changes on it
•   Basic knowledge of shell scripting commands

Location: Accra

How To Apply For The Job

Qualified candidates should e-mail their resume with a scanned passport sized photograph (quoting reference as subject of the e-email) to:-

seasoned.engineers@yahoo.com

Closing Date: 30 November, 2014

{Tigo,Ghana,Full-Time,GH,N/A,N/A,31 Oct-2014};

JOB PURPOSE

•   Contributing to Tigo’s strategic goals
•   Continually improving the present (and future) performance of Tigo  Ghana
•   Creating team spirit based on the Tigo Values
•   Ensuring that customers receive adequate level of service or help with their questions, complaints and concerns within the frame- work of Millicom (Ghana) Limited’s objectives and practices
•   Projecting a professional image at all times when in contact with customers and provide useful information from the market place to the company to enable it maintain a competitive edge

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

•   Substitute in other Operations Functions when necessary
•   Comply with all control Procedures within the company
•   Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution
•   Deals directly with customers by face to face
•   Up sale  and cross sale of products and services
•   Perform Sales, payment and handles money on daily basis
•   Obtain and evaluate all relevant information to handle product and service inquiries
•   Perform customer verifications
•   Direct requests and unresolved issues to the designated resource
•   Record details of inquiries, comments and complaints on required applications
•   Reports directly to the supervisor
•   Prepare and submit customer activity reports to the supervisor
•   Follow up on customer interactions and provide feedback on the efficiency of the customer service process
•   Attracts potential customers by answering product and service questions; suggesting information about other products and services
•   Contributes to team effort by accomplishing related results as needed
•   Solve the problem; expediting correction or adjustment; following  up to ensure resolution.
•   Efficiently educate new customers on services provided by the company
•   Perform other task within the Company which may be allocated from time to time and are commensurate with the position

Qualification Required & Experience

•   HND, business/service oriented
•   Bachelor degree, business/service oriented
•   No experience needed in customer service or marketing

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

Knowledge in;

•   Marketing, Business
•   Leadership
•   English

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 10 October, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Ghana,Full-Time,GH,N/A,N/A,31 Oct-2014};

JOB PURPOSE

The overall objective is to play a coordination role in the provision of logistical support services for the growth of the company in the territory.

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to ensuring safe and efficient practices and timely delivery of a job. You behave with integrity and transparency at all times

Key Responsibilities

•   Ensure proper usage and maintenance of all company vehicles within the territory.
•   Support the fleet manager in administering the fleet policy at the territory level
•   Coordination of local staff travel within the territory
•   Ensure proper and timely maintenance of all company building facilities within the territory
•   Responsible for proper maintenance of all office equipments and electrical gadgets
•   To ensure constant availability of consumable utilities like water and electricity
•   Responsible for payment processes for the territory
•   Develop and maintain historical records for maintenance activities and hotels utilization
•   Manage staff canteen activities for the region
•   Responsible for the supervision of all civil/maintenance and renovation works within the territory
•   Coordinate all civil works structural maintenance and all related works at offices within the territory.

Qualification Required & Experience

•   University degree or an equivalent educational background  (Finance background will be an advantage)
•   Minimum 2 years experience in service delivery (practical problem solving role)

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   Practical thinker and good eye for details
•   Strong sense of ownership, initiator and ability to work independently and under pressure
•   Good Problem solving skills
•   A stern and strict personality

Location: Takoradi

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 10 October, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,30 Jul-2014};

JOB PURPOSE
The Consumer Services Delivery Architect (CSDA) has complete ownership of the relationship between Factory and their dedicated portfolio of customers in the local operation.  Will be directly accountable individually for the entire life cycle of the multiple solutions under his/her responsibility, guaranteeing accuracy, quality and time line accomplishment.  His goal is to gain a complete understanding of his clients’ needs and effectively communicate them to the software factories.

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

•   The CSDA will be required to deliver End-to-End Solutions for the local operation organization in consultation with the Regional Architects.  Will work closely with marketing (Commercial), Sales (Go To Market), Customer Operation (Include Billing Operation) and others business areas, creating winning proposals and successfully delivering within budget.
•   The CSDA will be responsible for planning, design and implementation of CSD solutions  and others IT platforms meeting standards and protocols for data exchange, communications, software and interconnection for information systems in consultation with the regional architects and Head of CSD.
•   The CSDA) will define time, costs and quality constraints and then guide software factories and/or supplier to ensure integrity of the solution within these constraints. The CSDA will be accountable for consistency and delivery of the entire solution.
•   The CSA will be responsible for complying with SOA architecture standards, continuously identifying areas of improvement in our Solutions Framework and taking initiatives to new approaches to optimize our existing processes.
•   The CSDA will be responsible to ensure that all development practices are in compliance with his employer’s best practices policies and procedures in the respective operation.
•   The CSDA will be responsible for the tracking and maintaining all records and metrics, he reports the project’s progress to the Head of CSD.
•   The CSDA will be responsible for identifying the appropriate software architecture based on the requirements and design elements contained in a system specification.
•   The CSDA will be responsible for record software architecture specific to the local operation in a software architecture document using use cases and the Unified Modeling Language (UML).
Position Requirements

Qualification Required & Experience

•   Bachelors and Masters degree in Computer Science or related field (System Engineer, IS Engineer, Information Systems Engineer, IT Engineer, Network Systems Engineer)
•   Postgraduate and/or courses in Software Architecture will be an advantage
•   Minimum of 3 years experience working in the IT and Telco  industry
•   Understanding of project management principles.
•   At least 3 years of UML experience
•   Minimum 2 years experience in  Software development using software factory methodology and SOA Architecture (Telcos preferably)
•   Experience in Business Processes for Telcos (eTOM Model preferably)

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

•   Strong technical understanding of SOA (Service Oriented Architecture
•   Expert Level in UML.
•   Strong knowledge and solid experience in Business Processes for Telco’s (eTOM Model preferably)
•   Expert Level  experience in Billing and VAS  System processes and applications (For Telco’s preferably)
•   Knowledge in developing and maintaining ITIL policies and procedures
•   Excellent Communication skills.

CORE COMPETENCIES

•   Management and leadership
•   Exceptional service and results orientation.
•   Superior analytical, evaluative, and problem-solving abilities.
•   Ability to work under pressure and time constraints
•   Excellent self-organization and self-direction in performance of tasks, including time management skills
•   Ability to set and manage priorities
•   Maintaining up-to-date knowledge of all technological advances is crucial

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Or email us on:

tigo@tigo.com.gh

Closing Date: 12 July, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

{Tigo,Accra,Full-Time, GH,N/A, N/A,28 Feb-2014};

Role Purpose

Reporting to the Consumer & Market Understanding Manager, the holder will lead the generation of insights through BIG data analytics across products and processes, and all competitor understanding efforts of MICGH to ensure optimal use of in-house data for Marketing purposes and the competitiveness of MICGH’s offerings and executions. This position requires a keen analytical and strategic mind that is able to absorb large amounts and varied sources of data, while having the capability to see beyond the data to provide intellectual insights on the market and consumer dynamics

Key Responsibilities

Big Data Analytics

•   Work with Data Warehouse to analyze subscriber level data as first line inputs for all Consumer & Market Understanding initiatives
•   Robust data mining that assists with insights on key business trends (activations, churns, usage growths/declines, market share trends, etc)
•   hampion the development of big data analytics skills and usage within the CMU unit

Customer Profiling

•   Harmonizing big data tools, market research data and official statistics to profile the Tigo customer, users of key products and tariff plans
•   Continuously profile new customers (Gross Adds), inactive customers and churns
•   Assist the Geo-Marketing lead to construct the profiles of customers in various relevant local units of our market

Competitor Intelligence

•   Lead all competitor understanding and benchmarking needs of MICGH
•   Review and benchmarking of both existing and new offerings in the market (products and services, tariffs, promotions, processes, etc)
•   Business performance benchmarking (customer market shares, revenue market shares, ARPUs, MOUs, penetration of key products, etc)
•   Daily, weekly and monthly reports on key market developments and competitor activities
•   Proactively scan the business environment to identify areas of competitive opportunity and risk
•   Maintain an updated SWOT analysis of all competitors in our market at all times
•   Deliver specific ad-hoc requests on competitor understanding from various stakeholders
•   Manage our media monitoring programs to ensure efficiency of media investments

Execution Excellence

•   Work with various product owners and business units in the design and execution of various innovation/renovation initiatives;

Qualification Required & Experience
Position Requirements

•   University degree in Economics, Statistics, Mathematics, Marketing, Operations Research or Computer Science with adequate Business Courses;
•   Master’s Degree in Business is a plus
•   4+ years relevant post National Service working experience in Telecoms/FMCG/Consulting
•   Minimum of 3 years’ experience in data analysis, marketing surveys, research oriented
•   In-depth experience in Business Analysis & Planning
•   Experience with data access, manipulation, and report generation tools (SQL, SPSS, Excel, Access, etc) a MUST
•   Demonstrable experience using market research data (brand, customer or retail)
•   Demonstrable experience conducting root cause analysis based on data analytics
•   Strong competitive analytical skills
•   Extensive knowledge of best practices for competitive intelligence and market research
•   Creativity with regards to identifying and utilizing various sources to gather data
•   Ability to analyze complex competitor activities in order to derive conclusions and recommendations
•   Solid understanding of marketing analytics and the concepts of segmentation and targeting
•   Understands the Ghanaian telecom market (operators, offerings, tariffs, positioning, etc)
•   Knowledge of consumer behavior and psychology

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 06 February, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.