SicaGlobal VA's is looking for a highly organized, Techincal Operations Associate who will serve as the initial filter for agency technical issues and systems support. This is a hands-on role perfect for a tech-savvy individual who thrives on solving problems and managing systems with a high degree of attention to detail. Working under the direction of our Operations Director, this Associate will assist in maintaining our operational efficiency, providing front-line technical support to staff, and ensuring the accuracy of vital agency reports.

About Sica Global Virtual Assistants:

At SicaGlobal, we exist to provide purposeful, high-quality virtual staffing to support all aspects of business operations - from new leads to servicing existing clients. Our staff provide support to a broad spectrum of Insurance and the Financial Services businesses.

At SicaGlobal, we are committed to providing our Associates with the tools they need to succeed. When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas and teamwork.

We don’t just provide people—we provide solutions. Rooted in faith, driven by excellence, and focused on relationships, we partner with our clients to simplify operations, solve challenges, and support long-term success.

What We Offer:

• Competitive compensation and benfits package
• Work-life balance
• Supportive, people-first culture and mindset
• Comprehensive training and professional development

You’ll be Responsible For:

• Serve as the first line of defense for staff technical inquiries, including basic troubleshooting for software, hardware, and connectivity issues.
• Ensure seamless account access for employees across various platforms.
• Adding and maintaining pre-designed templates (e.g., email scripts, form letters) within the Agency Management System (AMS) and CRM
• Assist in the execution of system changes by reviewing and editing agency automations.
• Assist in compiling and presenting data, ensure the accuracy of reports by reviewing, verifying, and editing complex formulas in Excel.

Qualification Required & Experience

• 1+ years of experience in an IT Support, Technical Assistant, or Help Desk role
• Proven ability to diagnose and solve common hardware/software issues and clearly communicate solutions to non-technical staff.
• Advanced Microsoft Excel Proficiency
• Strong working knowledge of Microsoft 365 Tools and Administration preferred
• Proven track record of high attention to detail and outstanding organizational skills.

Location: Spintex - Accra

How To Apply For The Job

To be considered for this position:

You may send questions or concerns to:

hiring@sicaglobalvas.com

Closing Date: 30 December, 2025