JOB PURPOSE

• The QA Manager plays a strategic role in directing and overseeing the delivery of high-quality products and services across the Ecobank Group by coordinating all aspects of the quality assurance process. This involves leading the planning, implementation, and execution of rigorous quality testing strategies to ensure alignment with business objectives and standards.

• Key responsibilities include driving the quality assurance framework to meet established benchmarks for reliability and usability. The QA Manager collaborates with cross-functional teams to identify, assess, and mitigate potential risks early in the development lifecycle, ensuring the delivery of robust solutions that enhance customer satisfaction and operational efficiency.

• This role entails designing, reviewing, and validating detailed test plans and test cases derived from business requirements. By leveraging advanced testing methodologies, tools, and frameworks, the QA Manager ensures comprehensive coverage of all system features, functionality, and integrations.
As a leader, the QA Manger directs efforts to foster a culture of quality, innovation, and continuous improvement. They mentor and guide team members, coordinate process optimization initiatives, and champion the adoption of cutting-edge testing practices to support evolving business needs, strategic objectives, and technological advancements.

IV. JOB CONTEXT

• The QA Manager is responsible for overseeing and coordinating all aspects of quality assurance activities within the organization to ensure the delivery of high-quality software solutions. This role requires close collaboration with cross-functional teams, including IT Project Management, IT Service Management, IT Operations, and Application Support teams, to establish and maintain a robust quality assurance process throughout the software development lifecycle.
• The QA Manager will play a pivotal role in liaising with business stakeholders to ensure that User Acceptance Testing (UAT) aligns with business needs. This includes assisting in the design of comprehensive and effective UAT scripts, supporting the execution of UAT, and providing detailed insights to ensure stakeholders fully understand test outcomes prior to software deployment in the live environment.

Qualification Required & Experience

Experience & Qualification

• A minimum of 5+ years of experience in QA Function and any relevant field.
• A bachelor’s degree in software engineering, computer science or any analytical field of study with at least 5 years of experience in business system analysis or equivalent.
• Post graduate degree is an added advantage.
• Proven experience in managing functional support teams and driving operational excellence.
• Test and Development, Implementation, and Project Management experience
• Working experience or general knowledge of the ITIL framework is highly desirable
• Demonstrated ability to quickly understand complex systems
• ISTQB Certified Foundation and Test Analyst, Advanced Level.
• ITIL v4
• PMP
• DevOps Foundation Certification
• Test Automation Certification (Selenium, Test Complete)

Skills, Capabilities & Direct attributes

• Ability to develop and communicate a clear and comprehensive strategy aligned with Group Technology organizational goals and industry best practices.
• Strong understanding of quality assurance principles and processes, including risk management, defect tracking, and test reporting.
• Effective communication and interpersonal skills with the ability to work with diverse constituencies and foster a cooperative work environment.
• Ability to think creatively and innovatively to solve problems and improve processes.
• Strong analytical skills to assess the functional requirements, identify problems, and implement effective solutions.
• Sound knowledge of IT Service Management (ITSM) frameworks and practices.
• Ability to actively drive problems to resolution
• Sound decision making and critical thinking skills
• The ability to mentor and coach team members
• Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills
• Ability to work collaboratively with teams
• Ability to work on many tasks simultaneously in a high-pressure environment
• Must be organized, have an eye for detail, and be able to put ideas into a tangible form
• The candidate should be result-oriented.
• Fluency / knowledge in French is a plus.

Location: Accra

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 21 December, 2025