VACANCY REF. NUMBER – MTN-EBDSME251

Position: Controller, SME Direct Sales
Level: MTN Level 2
Function: Enterprise Business
Department: SME Sales
Location: Accra
Reports to: Manager, SME Sales (South)

Job Summary

•Support in prospecting, acquiring, and growing SME customers in defined industry verticals within the assigned territories to meet growth including retention targets for the Direct Sales team and the overall SME, and identification of strategic and profitable SME customers as well as cross/upsell opportunities in the assigned industry verticals in allocated territories.

Job Context

•Dynamic and highly competitive telecommunication & ICT industry
•Evolving technology era
•Multi regulated environment
•Environmental, social and governance prioritized
•Regionalization structure implication
•Multinational environment – Technology Group best practices
•Continuous Infrastructural expansion
•Performance driven environment
•Diverse cultural environment
•Partnerships

Job Role

•Adoption and implementation of Direct Sales strategy and culture
•Development and execution of weekly, monthly and annual account management plan to grow, reduce churn and retain the accounts allocated to you.
•Contribute towards the achievement of the SME Direct Sales market share targets for the year in the assigned portfolio.
•Implement strategies to acquire SME clients in the allotted industry/portfolio.
•Effective accounts management with focus on account ‘farming’.
•Acquisition of knowledge of the SME industry verticals assigned.
•Selling of end-to-end mobile voice, mobile data, ICT services, VAS, bundles or any other solutions, products and services that may be introduced from time to time.
•Supporting the delivery of an integrated business solution tailor-made for all relevant industry verticals within the territories allocated to you.
•Proactively support debt collection to ensure a healthy account status
•Identify key opportunities and competitor intelligence to enhance MTN product and service innovation for the assigned territories and industry verticals.
•Utilisation of key business processes and tools (e.g. pipeline management, activity reporting, Customer Relationship Management (CRM), profiling of customers, etc.) to manage customers and enhance the selling effort.
•Effective journey plans to optimize time and use of company’s resources.
•Continuous learning to master account management, be able to play the role of an industry advisor and adoption of solution selling approach to farm allocated accounts, cross/upsell MTN solutions, products & services to grow allocated accounts.

Qualification Required & Experience

Education

•Minimum of University Degree in Marketing or social sciences or a related field

Experience

•Minimum of 3 years’ relevant experience in same or similar commercial function.

Professional/Technical Competencies:

•In depth knowledge of the market and industry
•Knowledge of the range of SME partners
•Product & services knowledge and sales strategy
•Accounts management Sales Tracking and Reporting
•Knowledge of customer management, business development
•Business Intelligence & Analytics

Must live the MTN Values of

•Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

•Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate Vacancy Ref no: MTN-EBDSME251 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Values are the core of MTN's Culture, our five values called "Live Yéllo" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Closing Date: 30 March, 2026

Only shortlisted applicants will be contacted.