Division: Digital
Department: Digital
Location: Accra
Position: Senior Manager, Digital Channels & Product Innovation (Vacancy Ref No: MTN-Digital001-2026)
Level: MTN Level 3H
Reports to: Chief Digital Officer

Job Summary:

To provide strategic leadership for MTN Ghana's Digital Channels & Product Innovation department, driving the development, adoption, commercialization, and continuous optimization of digital products, platforms, and customer journeys. The role is accountable for accelerating digital transformation, fostering innovation, strengthening customer engagement, and delivering sustainable business growth through a scalable and future-ready digital ecosystem.

Tasks

1. Digital Strategy & Transformation

•Develop and execute MTN Ghana's Digital Channels & Product Innovation strategy in alignment with MTN's Ambition, Digital Transformation, and Growth objectives.
•Drive enterprise-wide digital transformation initiatives that improve customer experience, operational efficiency, and business performance.
•Identify emerging market trends, technologies, and customer needs to shape MTN Ghana's digital roadmap and future digital offerings.

2. Digital Product Innovation & Management

•Lead the ideation, development, commercialization, and lifecycle management of digital products and services across MTN's digital ecosystem.
•Establish and maintain a robust innovation pipeline, evaluating new opportunities in digital services, AI, APIs, partnerships, and emerging technologies.
•Ensure digital products are customer-centric, scalable, commercially viable, and aligned to business priorities.

3. Digital Channels & Customer Experience

•Oversee the strategy, performance, and continuous optimization of MTN's digital channels, including mobile applications, e-commerce platforms, chatbots, and future digital touchpoints.
•Drive seamless omnichannel customer journeys, ensuring consistent and superior user experiences across all digital platforms.
•Champion accessibility, usability, and inclusive design principles to improve customer adoption, engagement, and satisfaction.

4. Commercialization & Growth

•Develop and execute commercialization strategies that accelerate digital adoption, revenue growth, and customer value creation.
•Drive the monetization of digital platforms, products, partnerships, advertising, APIs, and emerging digital opportunities.
•Partner with Marketing, MoMo, Enterprise Business, Sales, and other business units to deliver digital growth targets.

5. Data, Analytics & Performance Management

•Use customer insights, market intelligence, and digital analytics to inform product decisions and optimize channel performance.
•Define and monitor key performance indicators relating to adoption, engagement, customer experience, revenue, and operational efficiency.
•Provide strategic recommendations to leadership based on performance trends, opportunities, and risks.

6. Ecosystem & Partnership Management

•Build and manage strategic partnerships with MTN Group, technology providers, fintechs, start-ups, and other ecosystem partners to accelerate innovation and growth.
•Leverage Group platforms, Centres of Excellence, and best practices to enhance local digital capabilities and speed-to-market.
•Evaluate partnership opportunities and business cases to ensure strategic and commercial value.

7. Governance, Risk & Compliance

•Ensure all digital products, platforms, and customer journeys comply with regulatory, security, privacy, and MTN governance requirements.
•Embed robust risk management, information security, and control frameworks across digital initiatives.
•Ensure compliance with Group standards, policies, and industry best practices.

8. Leadership & Capability Development

•Lead and develop a high-performing Digital Channels & Product Innovation team that fosters innovation, accountability, collaboration, and delivery excellence.
•Build future-ready digital capabilities across product management, customer experience, commercialization, innovation, and UX/UI disciplines.

Context :

•Evolving Digital Telecommunication business and business models.
•Multiregulated environment.
•Public Listed Organization
•Environmental, social and governance prioritized
•A shift from share of market to share of life.
•Evolving business models and partnership management.
•Brand Reputation
•Regionalized structure
•Global & MTN Group approved Telecommunication/ICT Network Standards and Practices
•Global Technology driven environment
•MTN Group Technology guidance
•Performance driven environment
•Group best practices & standards alignment.

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Qualification Required & Experience

Education

•Bachelor’s degree in computer science, Information Systems, Software Engineering, Business Administration, Telecommunications, or a related field.
•Postgraduate qualifications in Business, Technology, Digital Transformation, Innovation, or a related discipline will be an advantage.
•Professional certification in Agile, Scrum, Product Management, Digital Transformation, Project Management, or related disciplines is desirable.
•Sound understanding of digital platforms, APIs, digital architectures, and emerging technologies.

Experience

•Minimum of 8-10 years' experience in digital products, digital channels, digital transformation, innovation, technology, telecommunications, fintech, consulting, or related industries.
•At least 5 years' experience leading cross-functional teams, programmes, or digital portfolios.
•Proven track record in developing, commercializing, and scaling digital products, platforms, or customer-facing solutions.
•Experience leading digital transformation, customer experience, and innovation initiatives.
•Experience using analytics and customer insights to drive products, channel, and business performance.
•Experience managing strategic partnerships, vendors, and ecosystem relationships.
•Experience in a multinational and highly regulated environment is advantageous.

Knowledge Competencies:

•Digital Strategy & Transformation.
•Product Innovation & Lifecycle Management.
•Customer Experience & Journey Design.
•Digital Ecosystem & Platform Management.
•Agile Delivery & Project Management.
•Data Analytics & Insights.
•Commercial & Financial Acumen.
•Stakeholder & Partner Management.
•Governance, Risk & Compliance.

Skills / physical competencies:

•Strategic thinking and business acumen.
•Customer-centric mindset with strong focus on digital experience and innovation.
•Commercial and financial management capability.
•Strong analytical, critical thinking, and data-driven decision-making skills.
•Excellent stakeholder engagement, influencing, and negotiation skills.
•Proven leadership, coaching, and talent development capability.
•Strong project, programme, and change management skills.
•Strong verbal and written communication, presentation, and executive engagement skills.
•Ability to manage complexity, ambiguity, and competing priorities.
•High levels of innovation, adaptability, resilience, and execution excellence.
•Strong planning, organization, and performance management skills.
•High ethical standards, integrity, and professionalism.
•Ability to operate effectively in an Anywhere/Anytime work environment.

Must live the MTN Values of

•Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

•Complete Candor, Complete Accountability, and Active Collaboration & Get it done.

General working conditions

•Anywhere/Anytime work/ Ability to manage self/Personal accountability.

Location: Accra

How To Apply For The Job

Qualified Applicants should indicate Ref number MTN-Digital001-2026 as the email subject and ensure that CVs are saved in their names.

Qualified Applicants should send their Curriculum Vitae to:

MTNGhanaRecruitment@mtn.com

Closing Date: 18 August, 2026

Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Only shortlisted applicants will be contacted.