Job Summary

Manage and optimize Roaming Partners’ international roaming services agreements as well as ensure that customers have seamless, reliable voice, data, and messaging connectivity while traveling towards maximizing MTN's wholesale, retail roaming and IDD revenues.

Context:

• Evolving Digital Telecommunication business and business models.
• Multiregulated environment.
• Increasing demand for digital experiences and data-driven decisions to keep up with customers.
• A shift from share of market to share of life.
• Evolving business models and partnership management.
• Brand Reputation
• Increasing traditional and non-traditional competitors complimented by growing price wars.

Key Tasks

Commercial Negotiations

• Partner Agreements: Working with Bayobab, identify, establish, and negotiate commercial roaming and wholesale agreements (e.g., Inter-Operator Tariff/IOT or discount agreements) with global mobile operators.
• Revenue Optimization: In collaboration with internal & external stakeholders, monitor roaming & IDD traffic and actively managing effective rates to maximize profit margins and hit business targets.
• Partnership Management: Interface with partners (Roaming partners, Bayobab, NextGen, BICS, GSMA, NCA etc.…) to ensure relevant information is cascaded internally.

Operational & Technical Enablement

• Network Testing: Overseeing the testing and launch of new roaming destinations, technologies (2G/3G, 4G/VoLTE,5G, M2M, eSIMs etc.), and services expansion across international networks.
• Platform Management: Coordinating with internal departments (Engineering, Billing/IT) and external data clearing houses to ensure signaling and billing systems are working efficiently.
• Ensure all VAS & Tools are in place and effectively running.
• Work with network and IT teams to Implement roaming agreements and configurations
• Support testing and onboarding of roaming partners
• Collaborate in the deployment of new technologies e.g. VoLTE roaming, 5G roaming

Fraud Prevention

• Data Integrity: Track and validate data exchanged by DCH/FCH (Data Clearing House/Financial Clearing House) to ensure accuracy.
• Security & Risk: Track HUR (High Usage Reporting), NRTRDE (Near Real Time Roaming Data Exchange) and mitigate roaming fraud or irregular traffic patterns

Customer Experience (IDD & Roaming)

• Lead to implement interventions to create and maintain a robust customer experience.
• Use relevant tools to ensure visited networks are up and running to ensure seamless connection.

Coordinate with Bayobab to implement and monitor notifications.

Regulatory Compliance & Governance

• Manage regulatory reporting and audit requirements related to roaming services
• Mitigate risks associated with non-compliance and regulatory breaches

Performance Monitoring, Analytics & Reporting

• Track and analyze key roaming KPIs, e.g. Revenue and margin, traffic volumes, Customer usage trends.
• Develop data-driven insights and dashboards (e.g., Power BI) for decision making.

Qualification Required & Experience

Education:

• Bachelor’s Degree in Marketing, IT or Telecoms Engineering.
• GSMA-related training or certifications a plus
• Project management certifications (e.g., PMP, PRINCE2) a plus
• Data/analytics certifications (e.g., Power BI, data analysis) a plus

Experience:

• 5 years roaming experience with at least 3 years in a supervisory role.

Professional/Technical competencies:

• Knowledge of Roaming Operations & Standards
• Knowledge of Inter-Operator Tariff (IOT) & Commercial Structuring
• Knowledge of Contract drafting
• Knowledge of Roaming Technologies & Network Integration
• Knowledge of Roaming Platforms & Systems
• Data Analytics & Reporting
• Customer Experience & Service Quality Management
• Regulatory & Compliance Knowledge
• Financial & Commercial Acumen

Skills/ Physical Competencies:

• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently, Creativity and Innovation
• Interpersonal Skills - self Leadership customer centricity, collaborative and coaches & develop direct reports, teamwork and cooperation
• Personal Skills - Trustworthy and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, work collaboratively effectively and efficiently
• Organizational Positioning Skills - Good written, Reporting, verbal & presentation communication, commitment to the organization
• Global thinker, Analytical thinking and Problem-solving abilities.
• Negotiation and influencing skills

Must live the MTN Values of:

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done

General working conditions

• Anywhere/Anytime work/ Ability to manage self/Personal accountability.

Location: Accra

How To Apply For The Job

Qualified Applicants should indicate Ref number: MTN-MKT-ADTRACK006-26 as the email subject and ensure that CVs are saved in their names.

Values are the core of MTN's Culture, our five values called "Live Yéllo" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Qualified Applicants should send their Curriculum Vitae to:

MTNGhanaRecruitment@mtn.com

Closing Date: 05 September, 2026

Only shortlisted applicants will be contacted.