Your Impact

• Ensure the seamless operation and security of professional applications and end-user devices by supporting implementation, customization, and maintenance activities, while providing technical support and continually enhancing digital data services based on user feedback.

As Part of Our Team, You Will:

• Perform maintenance and support for laptops, cellphones, video conference rooms, desktops, and mobile applications.
• Ensure the smooth operation of printers, scanners, copiers, audio-visual equipment, on-site server rooms, video systems, electronic displays, and meeting room equipment.
• Address technology issues promptly and efficiently to ensure high levels of customer satisfaction.
• Provide technical support and troubleshooting assistance to users of professional applications, ensuring a positive user experience.
• Administer and handle user accounts, permissions, and access rights.
• Monitor the security and integrity of end-user devices and data by implementing security measures and protocols.
• Participate in the configuration and maintenance of end-user devices such as desktops, laptops, printers, and mobile devices.
• Gather and act on feedback to continually improve digital data services and end-user support.
• Assist with site components of regional or global technology projects and contribute as needed.
• Support Vendors and Contractors to ensure site stability and meet service delivery standards.

Qualification Required & Experience

Formal Qualification (including Professional Registrations):

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Additional Knowledge

• Understanding of end-user computing technologies and support processes.
• Knowledge of information technology (IT) infrastructure, including laptops, cellphones, video conference systems, and mobile applications.
• Awareness of IT service management best practices.
• Familiarity with preventative maintenance strategies for technology equipment.
• Knowledge of customer experience principles and techniques.
• Understanding of user account management and access rights.
• Awareness of security measures and protocols for end-user devices.
• Familiarity with asset management and record-keeping practices.

Experience:

• Minimum of 3 years’ working experience in services or technical support role with a mining company.
• Ability to communicate effectively, both orally and in writing, with vendors, service providers, colleagues, clients and customers at all levels.

Technical Skills:

• Proficiency in diagnosing and resolving application and device issues.
• Strong skills in maintaining and supporting laptops, cellphones, video conference rooms, desktops, and mobile applications.
• Expertise in configuring and maintaining end-user devices such as desktops, laptops, printers, and mobile devices.
• Ability to administer user accounts, permissions, and access rights.
• Advanced proficiency in implementing security measures and protocols for end-user devices.
• Skills in providing technical support and troubleshooting assistance to users.
• Experience in gathering and acting on user feedback to improve services.
• Capability to ensure smooth operation of technology facilities and equipment.
• Proficiency in using Microsoft Office applications (Excel, PowerPoint, Word).

Location: Yamfo Afrisipa, Ahafo

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 25 October, 2026