Job Vacancy For Customer Service Rep
Job Duties and Responsibilities
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
Qualification Required & Experience
• HND
• 4 years work experience
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• listening skills
Location: Adenta, Accra
How To Apply For The Job
C.V.s should be sent via:
businessexclusive33@gmail.com indicating the position as the subject of the e- mail
Closing Date: 31 December, 2019