Role Purpose

The core responsibilities of the Churn and Retentions Manager will encompass the following:

•   Analysing and understanding of all aspects of the customer life cycle, to reduce customer churn;
•   Learning best practices in churn prevention, specifically in the industries of telecom and
•   Implementing programs and changing business rules to accomplish churn reduction.

Key Responsibilities

•   Design and manage the successful implementation of anti-churn offers;
•   Define targets & filters based on ARPU/segment, inactivity, product utilization levels and other relevant criteria for all anti-churn offers.
•   Manage segments on churn subs and ensure a reduction in churn among the High Value base;
•   Manage & update a complete KPI dashboard to track anti-churn program performance;
•   Create and understand segment behavior of churning customers;
•   Analyse reasons customers churn and all associated customer data;
•   Understand existing business rules and operations relating to customer lifecycle and recommend improvements where necessary;
•   Develop and implement retention programs;
•   Stay current on all related industry best practices relating to customer retention and
•   Develop and create detailed visibility reporting on churn metrics and retention program results.

Qualification Required & Experience

•   Must have a Bachelor’s Degree in Economics, Mathematics, Statistics, Engineering or a related field preferred;
•   Minimum of two (2+) years’ experience in a similar role with demonstrable analytical capabilities;
•   Comprehensive offer design experience, with full knowledge of analytical methodologies and scenario modeling;
•   Exceptional analytical, conceptual and problem-solving abilities;
•   Excellent communication skills;
•   Ability to work under pressure and time constraints;
•   Ability to work effectively with a wide range of cultures in a diverse community. Knowledge of telecom business will be an added advantage.

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 19 May, 2016

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You'll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.