Role Purpose

To take care of all Fault Management activities (level 1 support, escalation, tracking of corrective actions, analyses of all activities from "fault" to “ticket closed”)

Key Responsibilities

You will drive and be the key owner to the following responsibilities:

Reporting

•   Ensure daily, weekly and monthly reports for all trouble tickets are delivered on time.
•   Analyse weekly outages and produce trends to provide visibility on the network availability.
•   Ensure daily, weekly and monthly reports for all trouble tickets are delivered on time.
•   Maintain a centralized database of all network faults.
•   Investigate and resolve customer complaints related to the system.
•   To escalate to the relevant team in case the level 1 support is inefficient.
•   Follow up on all trouble tickets opened and assist to resolve the fault.

Internal controls

•   Execute of change orders from other departments and ensure all change orders are properly closed and filed
•   Ensure daily A log transfer is dumped appropriately for IT department for compliance
•   To implement all Internal Control related to Fault Management.

Qualification Required & Experience

•   First Degree in Electrical\Computer\Telecom Engineering
•   At least one (1) year work experience in a similar or related field

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 21 November, 2013

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You'll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance. At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.