Primary Purpose of the Position
The successful candidates will be responsible for managing key accounts, maintaining a long term relationship with accounts so as to retain them and maximizing sales opportunities within them via cross selling and up selling. The successful candidates will develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value and high customer retention rates.

Customer Relationship Manager functions including:

•   Act as the key interface between the customer and all relevant divisions.
•   Act as an interface between the customer service and the sales team.
•   Maintain a high customer retention rate by developing and fostering long lasting client relationships.
•   Maintain high customer satisfaction ratings that meet company standards.
•   Provide  high quality and efficient customer service experience by managing service requests seamlessly through the appropriate internal channels to resolution.
•   Ensure resolution of key accounts problems within SLA set.
•   Establish productive and professional relationships with key personnel in assigned customer accounts.
•   Enlist the support of sales specialists, technical specialists, service resources, and other management resources as and when needed to ensure maximum customer satisfaction.
•   Survey and monitor customer experience feedback and recommend action for improvement.
•   Plan and execute campaigns intended to manage a diverse range of customer retention campaigns and initiatives.
•   Meet with customers to better understand service expectations.
•   Treat customers as partners and challenge them to grow their business with the company’s brand.
•   Manage portfolios to ensure maximum brand exposure.
•   Client relationship management with the objective of retaining and deepening
•   relationships with existing clients and developing relationships with new clients

Qualification Required & Experience

•   Bachelor’s degree from a recognized institution. Post Graduate Degree is an added advantage but not a must.
•   Customer service management is essential, as well as excellent organizational, time management and advanced conflict resolution skills. Other Customer Service related courses is an added advantage.
•   This position requires extensive travel.
•   3 to 5 years experience in client relations/customer service.bility to sell the company’s brand.
•   Ability to work as a team and build strong working relationships, rapport, mutual trust and respect.
•   Must be a highly self-motivated individual yet a team player.
•   Well organized and capable of drawing relevant insights to meet the client’s expectations.
•   Excellent customer service skills
•   Strong analytical skills and fair understanding of the ISP industry.
•   Excellent communication skills both written and verbal from initial contact through problem resolution.
•   Excellent problem solving skills, resourcefulness, and demonstrated perseverance to resolve complicated issues
•   Ability to juggle multiple priorities simultaneously, in a fast-paced environment
•   Readiness to work flexible hours may be required, based on business needs.

Location: Accra

How To Apply For The Job

All resumes should be forwarded to:

clientservice@teledataict.com

Closing Date: 24 January, 2014