Job Vacancy For Customer Service Engineer At Vodafone Ghana

Key Accountabilities:     

•   To comply with the FAN Field Engineer Job standards and behaviours in conjunction with the requirements detailed in this

Job Description

•   Doing installations at the Exchange and Customer ends.
•   Testing and configuration of Line-drivers, modems, routers and other Customer-End-Equipment to be used.
•   Ensure all work is carried out in compliance with Vodafone safety requirements
•   Maintain high quality of workmanship standards whilst being as efficient and cost effective as possible
•   To carry out work appropriate to the role and training as directed by line manager in an efficient and courteous manner
•   To inform line management of any reasons for lateness, failure to report, or withdrawal from duty
•   Brainstorming with relevant stakeholders and drawing a diagrammatic representation of how requested service will be delivered.
•   Delivery of own work within timescales and commitment time
•   To deliver effective and timely service delivery in line with Vodafone practices and behaviours
•   Testing and certifying the quality of Copper, Radio or fiber cores to be used.
•   To ensure Network/Data records are updated on job completion
•   Doing an end-to-end test of services provided
Person Specification:

Performance Drivers

•   Extensive knowledge of various Ghana Telecom’s Data network infrastructure
•   Microsoft office package such as Power point, Excel, Project and Visio
•   Strong verbal and written communication skills
•   Be able to think creatively, to innovate and resolve technical problems
•   Ability to both lead and work as a team member within the FAN field Operation teams
•   Good communication skills with customers and colleagues
•   Ability to demonstrate behaviours that portray Vodafone as a professional Company

Qualification Required & Experience

•   Bachelor’s Degree in Electronics, Electrical, Communications Engineering, or Computer Science with minimum of 3 years working experience in a related field or HND in Electrical & Electronics with minimum of 5 years working experience in a related field or its related qualification.
•   Extensive knowledge in Telecommunication networks architecture
•   Hand-on experience on IP Networks and infrastructure
•   Experience in the design and/or implementations of the last-mile of Lease-lines, WAN and data services Working and understanding of IP/MPLS VPN technologies
•   Basic PABX Configuration Basic IT skills
•   CCNA is an added advantage
•   Must have clean driving record, and possess valid driving incense

Location: Accra

How To Apply For The Job

Interested and suitably qualified candidates should:

Click Here To Apply Online

Closing Date: 30 September, 2014