A non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES
. These Executives are expected to be residing IN OR AROUND CENTRAL ACCRA
• Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
• Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
• Educating clients by explaining procedures; requirements, answering questions and also providing information.
• Receiving and handling customer complaints in a timely manner.
• Maintaining communication equipment by reporting fault and problems.
• Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
Qualification Required & Experience
Education, Experience, and Licensing Requirements
• Minimum of HND
• Previous customer service experience, especially in the financial industry preferred.
• Age Limit: 25
• Excellent Verbal communication
• Excellent Phone skills
• Good listening skills
• Excellent Data entry skills
• A good team player
• Excellent Attention to details
• Great sense of professionalism
• Ability to Multi-task
• The applicant must be able to speak good English and at least two (2) Ghanaian languages
How To Apply For The Job
CV and cover letter should be sent to the two emails below:
[email protected] / [email protected]
25 July, 2020