Job Summary
Company:
Employment Solutions
Categories
Job Vacancy For Call Center Officer
Job Description
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned
Qualification Required & Experience
• HND
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
Location: Accra
How To Apply For The Job
All C.V.s should be sent via:
employmentsolutions55@gmail.com indicating the position as the subject of the e- mail.
Closing Date: 17 February, 2020