JOB DESCRIPTION

• Answering customer enquiries and providing information about products or services
• Resolving customer complaints and issues in a timely and effective manner
• Assisting customers with placing orders and making returns
• Maintaining customer records and updating account information
• Processing transactions and handling payment issues
• Providing technical support and troubleshooting assistance
• Making outbound calls to follow up with customers or to upsell products or services
• Assisting with the creation and implementation of customer service policies and procedures
• Monitoring customer satisfaction and tracking trends in customer feedback
• Participating in ongoing training and professional development to stay up-to-date on company products, services, and policies

QUALIFICATION AND EXPERIENCE

• 2 years customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree

Location: Accra

How To Apply For The Job

All C.V.s should be sent via:

multirexindustries@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 30 May, 2025