Job Description

• Responding to client enquiries via phone, email or face-to-face
• Assessing and resolving complaints effectively and efficiently
• Maintaining a high level of product knowledge to provide accurate information to clients
• Keeping accurate records of client interactions, transactions, comments, and complaints
• Providing feedback on the efficiency of the customer service process
• Working collaboratively with the team to improve overall client satisfaction
• Identifying and escalating issues to supervisors or other relevant departments
• Offering recommendations to clients about the company’s products or services
• Training and mentoring new staff to deliver high-quality customer service

Skills and Qualifications

• 2 years work experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
• Ability to handle transactions accurately and responsibly.
• Attention to detail.

Location: Accra

How To Apply For The Job

All C.V. ‘s should be sent via:

pclindustries88@gmail.com indicating the position as the subject of the e - mail

Closing Date: 25 July, 2025