AngloGold Ashanti (“AGA”), a leading global mining company, boasts a vibrant and inviting culture that beckons new individuals to join its ranks. Embracing diversity and inclusion, the company fosters an environment where every employee is valued and celebrated for their unique perspectives and contributions. Collaboration and teamwork are at the core of their culture, promoting a sense of unity and shared goals amongst employees. Additionally, AngloGold Ashanti prioritizes employee growth and development, offering ample opportunities for career advancement and professional enrichment.

ANGLOGOLD ASHANTI (IDUAPRIEM) LIMITED (A subsidiary of AngloGold Ashanti Limited) operate the combine Teberebie and Iduapriem open-pits gold mines at Tarkwa in the Western Region of Ghana and has a work force of over 1400, including contractors.

Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position(s) mentioned below:

POSITION: Complaints and Grievance Officer
DEPARTMENT: Capital Projects
LOCATION: Iduapriem Mine, Tarkwa
EMPLOYMENT STATUS: Fixed Term
CLOSING DATE: XX March 2026

OBJECTIVE OF THE ROLE

The Complaints and Grievance Officer is responsible for establishing, managing, and continuously improving the project’s internal Complaints and Grievance Mechanism (CGM).

The role ensures that:

•Complaints and grievances are received, logged, tracked, resolved, and closed in a timely and transparent manner.
•The project maintains real?time visibility of emerging issues, trends, and risks.
•Management is equipped to make proactive, evidence?based decisions.
•The project complies with national laws, company policies, and international standards (World Bank ESS10/ESS5, IFC PS1/PS5).

ROLE ACCOUNTABILITIES

Grievance Management

•Establish and operate a centralized complaints and grievance system (manual and/or digital).
•Receive grievances through multiple channels (walk?ins, phone calls, community representatives, letters, email, etc.).
•Ensure all grievances are logged, categorized, acknowledged, investigated, resolved, and formally closed out.
•Track and enforce adherence to defined service timelines and standards.
•Conduct or coordinate grievance investigations.
•Facilitate dialogue, mediation, and negotiated solutions between parties.
•Ensure resolutions are clearly documented, agreed upon, and implemented.
•Escalate unresolved, sensitive, or high?risk grievances to management.
•Maintain comprehensive, audit?ready grievance documentation.

Compliance & Standards

Ensure grievance processes align with:

•Company policies and SOPs
•Ghanaian legal requirements
•World Bank ESS10 & ESS5
•IFC Performance Standards PS1 & PS5

System Improvement & Risk Management

•Identify gaps in policies, procedures, systems, or contractor performance.
•Recommend actions to prevent recurrence of grievances.
•Capture lessons learned and implement continuous improvements.
•Support training of employees and contractors on grievance handling procedures.

Data, Reporting & Trends Analysis

•Develop and maintain an up?to?date Grievance Register/Database.
•Produce weekly, monthly, and quarterly grievance reports.
•Analyse data to identify:
•Recurring issues
•Systemic risks
•Early warning signs of conflict
•Provide dashboards, insights, and summaries to Project Management.

Qualification Required & Experience

Education & Qualification

•Bachelor’s degree in social sciences, Law, Development Studies, Environmental Management, Public Administration, Conflict Resolution, or a related field.
•Postgraduate qualification in Conflict Management, ADR/Mediation, ESG or Social Performance is an added advantage.

Experience

•A minimum of 5–7 years’ relevant experience in complaints and grievance handling, community relations, social performance, or stakeholder engagement.
•Demonstrated experience managing grievance registers and case?tracking systems.
•Experience in mining, infrastructure, resettlement, or extractive industries.
•Familiarity with World Bank and IFC grievance handling requirements.
•Experience transitioning grievance systems from outsourced to in?house is an added advantage.

Knowledge & Skills

•Strong understanding of grievance and complaints?handling mechanisms.
•Skills in conflict resolution, ADR, and mediation.
•Strong record?keeping and case?management capabilities.
•Ability to analyse grievance data and identify trends.
•Excellent report?writing skills for both technical and management audiences.
•Working knowledge of Excel, databases, or grievance management software.
•Excellent verbal, written, and interpersonal communication skills.
•Ability to explain processes clearly to non?technical stakeholders.
•Strong negotiation, facilitation, and community?engagement skills.
•Ability to work effectively with diverse stakeholders, including communities, contractors, and management.

Location: Tarkwa

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 10 March, 2026