Position: Coordinator, Digital UI/UX
Level: MTN Level 2
Function: Digital
Department: Digital Channels & Product Innovation
Location: Accra
Reports to: Manager, UX/UI Design

Job Summary

• Support the design, delivery, and continuous improvement of MTN Ghana’s digital interfaces and experiences.
• The role translates concepts and user needs into clear visual designs, coordinates with agencies and internal teams, and ensures every digital touchpoint meets accessibility, brand, and usability standards

Job Context

• Dynamic and highly competitive telecommunication & ICT industry
• Partial outsourcing to third party - ATC
• Highly regulated environment
• Regionalization structure implication
• Diverse Cultural environment
• Group best practices & standards alignment
• Continuous Infrastructural expansion
• Performance driven environment

Job Role

• Produce high-quality UI designs and assets (layouts, icons, graphics, prototypes) based on brand and UX guidelines.
• Design and deliver wireframes, user flows, mock-ups, and interactive prototypes for a range of digital products (web, mobile apps, etc.).
• Ensure that all designs are compliant with accessibility standards and the established experiential quality metrics.
• Iterate designs based on user feedback, data analysis, and technical constraints in an Agile environment.
• Collaborate with UX researchers and product teams to translate insights into wireframes and mock-ups.
• Plan, conduct, and analyze quantitative and qualitative user research (e.g., interviews, surveys, usability testing, A/B tests) to understand user needs, pain points, and behaviors.
• Translate research findings into actionable design recommendations and requirements.
• Create user personas, journey maps, and information architecture diagrams.
• Work with agencies and external designers to review deliverables, maintain consistency, and ensure on-time handover.
• Maintain design documentation and component libraries in collaboration with the UX/UI Manager.
• Assist in updating the MTN Ghana Design System with new components and accessibility notes.
• Prepare design files for development, ensuring correct specifications, exports, and annotations.
• Work closely with Product Managers, Software Developers, and other stakeholders to ensure design feasibility and successful implementation.
• Contribute creative ideas during design sprints, brainstorming, and innovation sessions.
• Track design performance metrics (usability feedback, task success rates) and suggest refinements.
• Ensure all designs comply with MTN’s information security, privacy, and governance standards

Qualification Required & Experience

Education

• A Bachelor’s Degree in Computer Science, Information Technology or related field of study.
• Certification or professional knowledge of Scrum and Agile methodologies a plus

Experience

• Minimum 3 years’ experience in digital design or UI execution within an agency or corporate environment.
• Proficiency with Figma, Adobe XD, or similar tools.
• Exposure to responsive and mobile design projects.
• Familiarity with WCAG and accessibility standards.

Competencies

Professional/Technical Competencies:

• UI design and prototyping
• UX principles and usability testing support
• Accessibility and inclusive design
• Brand and visual consistency management
• Design system maintenance
• Cross-team coordination and handover to development

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate Vacancy Ref no: MTN-DIG-003-2025 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 14 January, 2026

Only shortlisted applicants will be contacted.