Job Vacancy For Customer Care and Call Centre Assistant At World Food Programme



Duration: 6months SSA (renewable)
Post Grade: SSA L4

General Summary:

•   Provides customer service support to the organization by obtaining, analyzing and tracking queries, concerns and suggestions, and following-up with relevant units to ensure corrective action is taken.
•   Under the direct supervision of the Snr Communications Associate, the Communications Programme Assistant will be responsible for the following duties:

Major Duties and Responsibilities:

•   Receive, log and track concerns/issues about WFP programmes and operations into a feedback system.
•   Provide immediate advice on concerns/issues in line with WFP standards and policies.
•   Refer enquiries to the appropriate units, follow-up to ensure remedial action is taken in a timely manner and relay feedback to the enquirer.
•   Ensure follow-up and timely closure of all logged items.
•   Coordinate and expedite office wide responses to sensitive telephone and written enquiries.
•   Prepare regular monthly summaries and analytical reports on the type of queries and actions taken in order to enhance M&E practices, improve programme implementation and inform senior management of potential issues which guide strategic decision making.
•   Participate in the roll-out ofthe Beneficiary Feedback Mechanism
•   Provide information on WFP programmes and operations
•   Monitor traditional andsocialrnedla and report-relevant information to supervisor to inform the development and/or evaluation of communications activities and strategies
•   Prepare content for traditional and social media platforms, and printed materials to enhance coverage and support of WFP's activities
•   Maintain updated databases of journalists, media houses, and partners
•   Provide support for advocacy campaigns and events
•   Perform other related duties as required

Qualification Required & Experience

•   Minimum of Secondary School education but preferably Higher National Diploma/ University Degree in Marketing, Public Relations, Communications, Administration, or related field
•   At least two 2 years of progressively responsible experience in customer service, call centre operations, marketing, journalism, public relations, administration or related field .
•   Excellent knowledge of MS-Office applications: MS-Word, Excel, PowerPoint etc.
•   Excellent customer service skills and a positive attitude.
•   Good oral and written communication skills in the English language.

Language: Fluent in Hausa, Dagbani and Twi.

Location: Accra

How To Apply For The Job

Applicants should submit their applications with 3 references including Curriculum Vitae in sealed envelopes marked "Customer Care and Call Centre Assistant" and sent to the address below or hand-delivered to WFP Office, located after the Fire Service traffic light towards Flair Catering or Kumodzi Hospital:

The Human Resource Unit
UN World Food Programme
No.7, 7th Rangoon Close, Cantonments
P. O. Box 1423
Accra, Ghana

Closing Date: 15 January, 2016

•   ONLY SHORT-LISTED CANDIDATES MEETING THE CRITERIA WILL BE CONTACTED.
•   QUALIFIED FEMALE CANDIDATES ARE ENCOURAGED TO APPLY
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