A leading credit company operating in the Greater Accra Region has vacancy for the position of a Customer Service.
Customer Service Advisor’s job summary

We are looking for a customer-focused individual to help build client relationships, identify growth opportunities and collaborate with teams to help drive business growth.

Customer Service Advisor’s Role

• Answering inquiries: Responding to customer questions about products, services, or company policies in a clear and helpful manner.
• Resolving complaints: Addressing and solving customer issues promptly to ensure satisfaction.
• Providing product/service information: Explaining features, benefits, and other relevant details.
• Building customer relationships: Establishing rapport and fostering positive interactions to encourage repeat business and loyalty.
• Collecting customer information: Gathering data for analysis and improvement of services.
• Using multiple communication channels: Handling inquiries via phone, email, live chat, and social media.
Customer Service Advisor’s requirements and qualifications

Qualification Required & Experience

• HND / Bachelor’s degree in accounting or similar field.
• Proven 2-year experience of working as a customer service officer (preferred).
• Applicant must be between 23 and 28years of age and must reside in Accra
• In-depth knowledge in the micro credit environment (preferred).
• Advanced math skills to keep accurate records and supervise the bookkeeping of an organization
• Strong verbal and written communication skills to interact regularly with clients regarding sensitive topics like billing and payments
• Excellent organization skills for maintaining clear, accurate and meticulous financial records for a company
• Attention to detail for ensuring the accuracy of a company’s records and invoices
• Multitasking in order to successfully handle multiple accounts, invoices and payments at various stages of execution

Location: Accra

How To Apply For The Job

CVs should be sent to:

daracapital.humanresource@gmail.com

Or call 0302-446357

Closing Date: 30 May, 2025