Job Vacancy For Customer Service Persons



A reputable financial institution in Ada is seeking to recruit Customer service Persons for immediate employment.

Job summary

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed

Requirements:

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

• Customer Service
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills

Salary: GHC 2,500.00

Location: Ada - Greater Accra Region

How To Apply For The Job

Please forward your CV to:

[email protected]

Closing Date: 28 April, 2021
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