JOB DESCRIPTION

• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Skills and Qualifications

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
• 2 years work experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

Location: Accra

How To Apply For The Job

C.V.s should be sent via:

royalfairindustries@gmail.com indicating the position as the subject of the e - mail

Closing Date: 12 July, 2025