JOB SUMMARY

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides
• Manage large amounts of incoming phone calls
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualification Required & Experience

• 1- 3 years work experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
• Empathy
• Clear Communication
• Patience.
• Problem-Solving & Conflict Resolution

Location: Tema

How To Apply For The Job

All cvs’ should be sent via:

greenwichgoldindustries@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 02 December, 2026