Division: Network Group
Department: Network Operations
Location: Accra
Position: Engineer, Network Monitoring Center
Level: L2
Reports to: Manager, Change Control & NMC

Job Summary:

•Provide technical and operational oversight of Network Operations Center activities, ensuring effective network monitoring, incident handling, escalation, change execution support, TowerCo coordination and Service Desk interface management. The role supports compliance with agreed processes, service levels and operational standards while driving prompt fault visibility, service restoration, network availability, customer experience and continuous improvement across monitored network domains.

Context :

•Dynamic and highly competitive telecommunications and ICT industry.
•Evolving technology and continuous infrastructure expansion.
•Multi-regulated, performance-driven and diverse environment.
•Multinational environment guided by Technology Group best practices.
•Partnerships and regional structures are central to network operations.

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Key Tasks

•Provide day-to-day operational oversight of the NOC team to ensure alarms, incidents, escalations and service-impacting events are managed in line with agreed procedures and service levels.
•Monitor NOC performance against KPIs, SLAs, OLAs and contractual obligations, and drive follow-through on service gaps and improvement actions.
•Review incident records, escalations, shift handovers and operational reports to ensure accuracy, completeness and accountability.
•Coordinate planned change activities by confirming readiness, monitoring implementation and tracking post-change outcomes and service impact.
•Liaise with TowerCos on infrastructure incidents, power outages, site access issues, restoration activities and field dispatches.
•Interface with the Service Desk to support effective ticket management, escalation and customer-impact communication for network incidents and requests.
•Analyse incident trends, recurring faults, TowerCo performance and Service Desk ticket patterns to identify risks and recommend corrective actions.
•Facilitate operational review meetings with internal and external stakeholders to track escalations, root causes, action items and service improvement initiatives.
•Maintain operational dashboards, performance reports, escalation matrices and records required for audits, service reviews and management reporting.
•Support operational governance, service assurance standards and continuous improvement across NOC operations.

Qualification Required & Experience

Education

•BSc in Electrical/Electronic Engineering, Telecommunications Engineering, Computer Engineering, Computer Science or a related technical discipline.
•Certification or practical knowledge in IP networks, transmission systems, radio access networks, core network operations, network monitoring tools, incident management or data analytics will be an added advantage.

Experience

•Minimum of three (3) years relevant experience in Network Operations, NOC/NMC operations, Managed Services governance, service assurance, change management, incident management, TowerCo operations, Service Desk coordination or a similar telecommunications operations environment.

Professional/Technical Competencies:

•NOC governance, service assurance operating models, SLA/OLA management and vendor performance tracking.
•Incident, problem, escalation and Service Desk ticket lifecycle management.
•Change management, planned-work controls, change risk assessment, implementation monitoring and post-change validation.
•TowerCo operations, passive infrastructure dependencies, power and site-access escalation, and restoration coordination.
•Network fundamentals across Radio, Transmission, IP, Core, Enterprise and related service platforms.
•Network management systems, alarm-monitoring tools, service-management platforms and operational dashboards.
•Operational reporting, performance analysis, trend identification, governance dashboards and action tracking.
•Information security, audit readiness and business continuity requirements relevant to network operations.

Skills/Physical Competencies:

•Strong self-management, teamwork, accountability and conflict-management skills.
•Innovative, proactive and results oriented.
•Customer-centric, collaborative and able to provide functional guidance.
•High integrity and ethical conduct.
•Strong planning, prioritisation, resource management and knowledge-sharing skills.
•Strong written and verbal communication and presentation skills.

Must live the MTN Values of

•Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

•Complete Candor, Complete Accountability, Active Collaboration & Get it done
•Innovation as a way of work.

Location: Accra

How To Apply For The Job

Applicants should indicate Ref number MTN-NWG-NMC001-2026 as the email subject and ensure that CVs are saved in their names. Applicants should send their Curriculum Vitae by 21st October 2026 to:

MTNGhanaRecruitment@mtn.com

Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Closing Date: 21 October, 2026

Only shortlisted applicants will be contacted.