Job summary

•Provide strategic leadership and end?to?end oversight of MTN Ghana’s Home Technology ecosystem by steering the planning, enablement, delivery, and performance of the Fixed Broadband (FBB) and Fiber?to?the?Home (FTTH) business. The role drives long-term technology evolution, operational excellence, and commercial impact of broadband offerings by aligning network capabilities, product innovation, and customer experience. The General Manager ensures seamless coordination of broadband solutions and operations teams to secure market?leading service quality, accelerate broadband expansion, and deliver sustainable growth across consumer and SME segments.

Key Tasks:

•Provide senior technical leadership in shaping the Fixed Broadband (FBB) and FTTH technology vision, policies, and architectural guidelines, ensuring alignment with MTN Group standards and market evolution.
•Direct the long-term Home Technology strategy—covering network planning and technology evolution , FWA strategy on licensed/unlicensed bands, FTTH rollout, Home network capacity, service platforms, technical product development and broadband enablement capabilities.
•Oversee execution of all major broadband network transformation, capacity programs including the end-to-end program management of all Home & FBB infrastructure and Backoffice enablement projects, ensuring timely delivery, resilience, customer experience impact, and strict compliance with SHE and operational standards.
•Drive cross-functional technology integration between Broadband Solutions, Broadband Operations, Commercial Planning, Digital, and Customer Operations to achieve seamless product launch, onboarding, service delivery, and operational support.
•Ensure that operational and technology units implement scalable, resilient, and future-proof FTTH and Fixed Broadband technologies, including fibre core, access network, home devices, and service enablement platforms.
•Lead continuous improvement of Home network performance—capacity, latency, stability, Quality of Service, network architecture optimisation and service assurance.
•Oversee the development of Home Technology platforms that support digital self-care, automation, remote troubleshooting, and superior customer experience.
•Drive MTN Ghana’s leadership in Home Broadband by ensuring top-tier network quality, FTTH service reliability, and best-in-market home connectivity experience
•Lead initiatives that increase customer stickiness, reduce churn, improve NPS, and enhance digital and self-service experience across all Home customer touchpoints.
•Ensure robust risk and issue resolution frameworks exist across the Home Technology value chain, with strong mechanisms for resolving systemic customer-impacting issues.
•Lead strategic alignment with operations and commercial units to ensure flawless FTTH onboarding, activation processes, device lifecycle management, and fault-resolution pathways.
•Provide strategic leadership to ensure all Fixed Broadband (FBB) processes, investments, and technology initiatives directly enable Shareholder Return—supporting growth in Market Share, HOME Revenue, EBITDA margins, Revenue Assurance, CAPEX efficiency, and Net Adds.
•Lead end-to-end reviews of Home Technology business processes (technology planning, design, onboarding, field operations, customer management, partner integrations), ensuring efficiency improvements that deliver a year-on-year budget optimisation across the broadband value chain.
•Champion high?value contract negotiations for network infrastructure, platforms, and broadband enablement solutions to Maximise value creation and reduce operational/technology costs.
•Oversee long?term resource and budget planning for the entire Home Technology function—including broadband network expansion, technology evolution, and FTTH/FBB operational capability.
•Direct financial performance monitoring across Home Technology, ensuring disciplined resource utilisation, cost efficiency, and adherence to MTN’s financial governance.
•Provide business intelligence, reports, and insights that guide senior leadership decisions on FBB network investment, technology roadmaps, performance levels, commercial direction, and customer experience strategies.
•Drive delivery of key operational and commercial KPIs (network availability, Home NPS, Home Revenue, ARPU, churn, capacity utilisation, FTTH onboarding SLAs, network health, service quality). Embed cost?efficient processes, automation, and technology optimisation programs to strengthen margins and long-term ROI.
•Maintain strong partnerships with internal and external stakeholders including vendors, infrastructure partners, regulators, technical partners, commercial leadership, Group Technology, and ecosystem participants. This includes ensuring compliance with all regulatory obligations and requirements from all relevant statutory entities.
•Ensure effective governance and change management for all broadband network and operational programs.
•Represent MTN Ghana in technical and broadband industry forums to influence policy, shape market direction, and sustain leadership in the digital home connectivity landscape.
•Drive ecosystem collaboration (vendors, regulators, contractors, field partners) to ensure efficient delivery of Home Technology objectives.
•Maintain effective working relationships with internal and external suppliers.
•Deliver business value through partnership with MTN Ghana’s Ecosystem Partners
•Support the sales and retention of MTN Ghana broadband solutions by developing effective counterpart relationships and partnerships.
•Drive the adoption of 30+ Gold Standards defined across the end-to-end customer journey across the tech stack capabilities to support those KPI monitoring
•Ensure the digitalization of more than 50% of Home journeys and per revised targets given by line manager
•Drive self-service features through Operational Excellence program
•Drive the end-to-end future-state Home lifecycle journeys, from lead to termination.
•Reduce contact-center dependency through channel digitization to drive better satisfaction and long-term engagement
•Faster, more confident plan decisions, improving eligibility-to-conversion rates
•Drive the end-to-end self-service assurance for identified journeys across operational excellence
•Ensure capabilities defined (70% standardization on the tech stack and 30% localization mix for regulatory and market needs) are adhered to.

Qualification Required & Experience

Education:

•A First degree in Engineering, Computer Science, or a related field of study.
•A Post graduate degree, preferably in a business-related discipline (e.g., MSc, MBA, etc.), is required.
•Relevant professional certifications in technology, telecoms, project management, or business (e.g., PMP, ITIL, Lean, etc.) are an added advantage.
•Scrum and Agile certifications is an added advantage

Experience:

•Minimum 10 years experience in Telecommunication management, broadband technologies and customer experience management including:
•5 years or more Senior management experience in the Technology/ Telecommunications industry.
•Proven experience in Broadband/FTTH rollout, IT/Digital transformation, Network evolution or Technology transformation.
•Demonstrated ability to align technology delivery with commercial performance goals and strong vendor/partner management.

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 10 April, 2026