Location: Accra
Position: General Manager, Sustainability & Shared Value
Level: MTN Level 4
Reports to: Chief Corporate Services & Sustainability Officer

Job summary

Responsible for driving and embedding sustainability into the core of the business by providing strategic thinking and planning to exercise strategic control in required areas to advance the business ethics within area of operation. In addition, this role has oversight responsibilities of MTN foundation ensuring that all CSR projects are in line with the policy, procedures, and practices of the MTN Foundation.

Context:

•Dynamic and highly competitive telecommunication & ICT industry
•Multi regulated environment
•Active media engagement & brand reputation
•Environmental, social and governance prioritized
•Localization a key objective for business and government
•Regionalization structure implication
•Partnerships at the core of industry plans
•Multinational environment – Corporate Services Group best practices
•Performance driven environment
•Diverse cultural environment
•MTN Foundation

At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Key Tasks:

Sustainability & Shared Value

•Develop and implement a sustainability strategy that aligns with the MTN’s vision, values, and objectives while incorporating regulatory requirements, MTN Ghana’s specific nuances and customers, vendors, and suppliers.
•Develop the overall roadmap, identify, and implement activities to ensure sustainability and shared value strategy is executed.
•Define and localize the group related policies, processes and policies supporting sustainability goals, environmental consciousness, digital human rights, programs, and partnerships.
•Define, deploy & manage initiatives to enhance sustainability across vendors / suppliers in Product & Services Development (Responsible Supply Chain) and customers (environmental, Social & Governance - ESG Rewards). Design the program contours in line with MTN’s overall strategic goals.
•Monitor the collection, analysis, and interpretation of the ESG compliance data in MTN Ghana. Generate reports, business intelligence and insights for management supporting the decision making and strategy review for ESG, provide inputs to improve productivity and performance.
•Drive planned strategy for the successful delivery of transformation initiatives focusing on sustainable business practices.
•Deliver business value through partnership with Ecosystem Partners
•Engage with business divisions to explore opportunities for driving shared value, including innovative solutions to local social and environmental issues.
•Ensure the implementation of core/ material issue sustainability risks and opportunities through forecasting, strategic planning, governance and oversight, policy positions, business toolkits, issue, and stakeholder management.
•Drive implementation of the eco-responsibility and sustainable product development programmes.
•Drive the implementation and management of the Group’s digital human rights, policy, processes and reporting in conjunction with the business.
•Monitor and keep MTN abreast of sustainability & sustainable development related policy, legislative and regulatory developments
•Responsible for MTN Ghana Sustainability Report and other compliance reporting required by the business.
•Evaluates efficacy of sustainability programs; recommends and implements improvements as necessary.

MTN Foundation

•Develop overall CSR strategy roadmap, programs, partnerships, and initiatives in alignment with MTN’s mission, vision values and goals
•Maintain positive relationships with government officials, community partners, NGOs, and other stakeholders to support CSI initiatives
•Ensure governance around evaluation requirements, establishment, and maintenance of systems to measure and report on CSI performance across MTN value chain,
•Put in place reporting process to ensure all stakeholders are updated on relevant CSI performance
•Ensure that portfolio of investments are aligned with the required objectives including due diligence, negotiations, and investment performance.
•Lead and provide guidance to team to identify co-funding opportunities for the foundation.
•Ensure continuous improvement and implementation of sustainability metrics to measure progress towards goals.

Qualification Required & Experience

Education:

•A Postgraduate qualification in Social Sciences / Arts or any related discipline

Experience:

•Proven strategic management of Sustainability & shared value experience.
•Senior/General Managerial experience, in a multinational environment.
•Stakeholder experience in a highly complex stakeholder environment.
•Experience in a multi regulated work environment.

Professional/Technical competencies:

•Sustainability strategy development & Planning
•ESG Impact & Reporting
•Strong knowledge on Digital Human Rights
•Environmental Management
•Business Risk & Contagion Management
•Project Management
•Stakeholder Relations Management
•Financial Management
•Strong knowledge on Co-funding investment
•Business & Industry Acumen
•Data analysis & Insights generation
•Design thinking & Agile Methodology

Skills / physical competencies:

•Negotiation and Influencing Skills - Ability to handle issues with tact and diplomacy.
•Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
•Digital Acumen – Familiarity with digital platforms, tools, and terminology
•Customer Centricity – Internal and External across various touch points.
•Ability to manage self and team performance, good conflict management, takes and manages accountability.
•Energy & Drive – Innovative, takes initiative, results oriented and develops self consistently.
•Empowers team to deliver on targets through promoting interaction, cohesion, and synergy.
•Interpersonal Skills - Leadership, excellent negotiation skills, customer centricity, collaborative and coaches & develops direct reports.
•Change Maker – Adapting to and influencing change when appropriate or necessary.
•Personal Skills - Trustworthy, integrity and ethical in dealings.
•Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively.
•Organisational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization.

Behavior Competencies:

Must live the MTN Values of

•Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

•Complete Candor, Complete Accountability, Active Collaboration & Get it done.

General working conditions

•Anywhere/Anytime work/ Ability to manage self/Personal accountability.

Location: Accra

How To Apply For The Job

Qualified Applicants should indicate Ref number: MTN-CS-SSV004-2026 as the email subject and ensure that CVs are saved in their names.

Qualified Applicants should send their Curriculum Vitae to:

MTNGhanaRecruitment@mtn.com

Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Closing Date: 29 May, 2026

Only shortlisted applicants will be contacted.