Responsibilities

•Employee complaint or appeal and Direct Complaint must be opened by GMC-Head
•Immediately forward all the received Appeal, Direct Complaint and Complaint reported in GMC-Entity to GMC-Group for further guideline and ensuring adherence to GMC-Group guidelines during the mitigation proess
•Maintain confidentiality in GMC activities and follow respective Entity manuals and country labor law for upholding justice
•Send the following monthly GMC reports as per format within allotted time-
Monthly meeting & Appeal Report Format (Annex-1)-Two monthly meeting reports as per the 'Monthly Meeting & Appeal Report Format (Annex-1) are to send to GMC-Group. These reports are about the scrutinization and summarization of the received complaint/appeal
Monthly Complaints follow-up report - This report contains employees complaints updated status
Punishment Report (annex:2) - This report scrutinizes whether the taken actions of management against staff for offences are complaint with the respective entity's manual or not
Quarterly reports on Appeals & Direct complaints - This report is about the final status of the received appeals and direct complaint
Manual review - scrutinization of differences on key practices between HR manual and labor law regarding such as termination, demotion, promotion, increment held, penalty, transfer and others
•Lead the GMC session as the resource person in the orientation program, training session, exit interview and online training session that will be set by HR of the respective entity
•Follow and adhere the GMC policy, procedure and instructions of Group GMC - Chairperson
•Conduct physical visits to the respective Entity branches related to the grievance, if needed, after receiving guidance or instructions from Group-GMC

Qualification Required & Experience

•Bachelor's or Master's degree in management or law
•Extensive experience (10-15 years) in managerial roles (priorities retired female professional)
•Excellent verbal/writing communication skills in English
•Ability to handle stressful situations with grace and professionalism
•Strong communication and interpersonal skills
•Excellent problem-solving and conflict resolution abilities
•Track record of delivering excellent results in leadership roles and commanding respect
•Ability to analyze data and identify trends in staff complaints
•Knowledge of relevant laws and regulations of the respective entity
•Age: Between 35 to 45 years

Essential Values, Behaviours and Skills

•Self-Driven with a zeal to-do approach
•Excellent team player with a positive attitude
•Meticulous, attention to detail and ability to meet deadlines
•Strong understanding of country laws
•Strong moral & ethical values and good physical & and mental health with strong integrity
•Ability and willingness to visit branch as and when necessary

Salary & Benefits: Competitive

Location: Accra

How To Apply For The Job

Apply with a detailed CV cover letter, applications should be sent to:

jobs.aslc@gmail.com

Closing Date: 13 March, 2026