Job Vacancy For Help Desk Manager

Job Description

• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Qualification Required & Experience

• 2 years work experience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills

Location: Adenta

How To Apply For The Job

All C.V.s should be sent via:

[email protected] indicating the position as the subject of the e- mail.

Closing Date: 19 May, 2022