JOB DESCRIPTION

• Collaborate with the team to improve customer service procedures
• Identify and escalate complex issues to the appropriate department
• Maintain a positive and empathetic attitude toward customers
• Stay updated on product knowledge and company policies
• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints in a professional manner
• Process orders, returns, and exchanges
• Provide product and service information and guidance
• Document and update customer records based on interactions
• Follow up with customers to ensure their issues are resolved

QUALIFICATION AND EXPERIENCE

• Excellent communication and interpersonal skills
• Ability to handle stressful situations and diffuse upset customers
• Strong problem-solving skills
• Ability to multitask and manage time effectively
• Attention to detail and accuracy
• Good typing skills and computer literacy
• HND or higher
• 2 years professional experience

Location: Accra

How To Apply For The Job

All C.V. ‘s should be sent via:

trustholdings42@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 28 June, 2025