JOB DESCRIPTION

• Document customer interactions and transactions in a clear and concise manner
• Resolve customer complaints and escalate complex issues to the appropriate team
• Contribute to continuous improvement of customer service processes and procedures
• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Meet or exceed performance goals and targets set by management
• Handle incoming customer enquiries and provide prompt, accurate, and professional responses
• Maintain a thorough understanding of the company's products and services to effectively assist customers

QUALIFICATION AND EXPERIENCE

• HND or higher
• 1-2 years of customer service experience, with a proven track record of providing excellent service
• Excellent verbal and written communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem-solving skills and a customer-focused approach
• Proficiency in Microsoft Office and experience with customer service software

Location: Accra

How To Apply For The Job

All C.V.s should be sent via:

elitefoodprocessing@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 21 September, 2025