JOB DESCRIPTION

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

Skills and Qualifications

• Communication Skills
• Active Listening Skills
• Patience
• Time Management Skills
• Basic Computer Skills
• Positive Attitude
• Ability to Work in a team
• In-Depth Knowledge of Products and Services:
• Advanced Technical Skills
• Problem-Solving Skills
• Ability to Handle Difficult Customers
• HND or degree
• 2 years work experience minimum

Location: Accra

How To Apply For The Job

All C.V. ‘s should be sent via:

multirexindustries@gmail.com indicating the position as the subject of the e - mail

Closing Date: 14 November, 2025