Job Vacancy For Help Desk Officer

Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement

Qualification Required & Experience

• Experience in providing customer service support
• Proficiency in English
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead

Location: Tema

How To Apply For The Job

All C.V. ‘s should be sent via: indicating the position as the subject of the e- mail.

Closing Date: 23 February, 2023