Job Description

• Institute protocols for the use of IT across departments and projects
• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as link between end users and higher level support
• Install and configure software and hardware (printers, network cards etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Design procedures for the use of IT resources
• Advise management with the goal of making the appropriate IT decisions and choices
• Provide technical support to all employees
• Design, plan and execute training on the use of systems and networks
• Install and configure hardware equipment and software programs
• Oversee, track and measure system and network performance
• Perform troubleshooting and execute needed repairs
• Execute different maintenance activities when needed
• Review and develop security-related contract documents
• Work with other IT professionals to ensure upholding IT standards
• Perform other ad-hoc projects or tasks as assigned

Qualification Required & Experience

• Previous working experience as IT coordinator for 4 years
• Previous experience in help desk support will be an advantage
• In-depth knowledge of a variety of IT systems, databases and applications
• Familiarity with TCP/IP protocols and LAN/WAN configuration
• Hands-on experience with troubleshooting and repairing complex IT issues
• Strong communication, presentation and interpersonal skills
• Strong attention to detail with competent vocabulary
• HND or BA Information Technology, Computer Science or similar relevant field
• Any relevant additional certification (CompTIA Network+, CompTIA Security+ etc.) will be an advantage

Location: Osu, Accra

How To Apply For The Job

All C.V.s should be sent via:

techsolutionsghana30@gmail.com indicating the position as the subject of the e - mail

Closing Date: 25 September, 2020