Job Description

• Provides IT support, training, and orientation for new technology users
• Offers troubleshooting, support, and repair when IT equipment or networks malfunction
• Provides phone, live chat, or in-person support, depending on the organisation's scope
• Asks directed questions regarding equipment and networks to assess IT issues
• Follows scripts to provide effective and well-tested support
• Walks clients through solutions to solve problems and directs questions to supervisors or specialists when necessary
• Demonstrates great customer service skills, listens carefully, and exercises patience
• Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs
• Maintains records of hardware and software inventory
• Assists with maintaining information security through controlled hardware or software installation and staff education
• Works with a team of installation, network, security, and support specialists
• Follows emergency plans for equipment, power, or security failures when necessary and protects data and security
• Specialises in IT support for a particular industry, such as wireless technology, healthcare, or finance
• Advances knowledge of current technology and support solutions by attending workshops and continuing education courses
• Stays updated regarding new technology through industry news

Qualification Required & Experience

• Bachelor's Degree in Computer Science or a Related Field,
• At least 3 years work experience
• Knowledge of Computers and Networks,
• Knowledge of Software and Hardware,
• Decision Making,
• Problem Solving,
• Critical Thinking,
• Written and Verbal Communication

Location: Lashibi

How To Apply For The Job

All C.V.s should be sent via:

employmentsolutions77@gmail.com indicating the position as the subject of the e-mail

Closing Date: 02 April, 2020