Job Vacancy For Manager, IT Digital

Job Summary:

• Responsible for managing the timely delivery of digital products by working with multi-disciplinary teams including Product Owners, Developers, Testers, Designers, User Experience Analysts and Business Subject Matter Experts using standard agile methodologies and tools.

Job Context

• Highly dynamic and competitive technology industry
• Innovation driven industry
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Diverse Cultural environment
• Regionalization structure implication
• Performance driven environment

Job Role

• Plan, track and manage the software development, customization, defects & issues using JIRA.
• Sprint Planning using internal JIRA and Confluence tools to manage projects across Product Management, Development, UX, Design, QA and Customer Care teams
• Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Responsible for Management and timely delivery of the digital initiatives with respect to specific standards.
• Responsible for cross functional team Coordination within IT division for the delivery of digital initiatives
• Responsible for the Management of 3rd party solution/service vendor for timely and quality delivery with in SCOPE
• Identify and implement enhancements to streamline Demand and delivery processes for Digital initiatives.
• Works closely with Innovations to implement deliverables through a standard, pre-defined process.
• Assists in preparing the current and future of expansion and growth in terms on innovative digital products
• Motivates, coaches and leads teams to ensure that individuals possess the skills and capability required to deliver team objectives
• Develops and provides appropriate training for the section for competency development and knowledge transfer
• Ensures compliance in the section with policies and functional procedures are documented appropriately.
• Demonstrate solid understanding of the business and ensure close alignment to stakeholder needs
• Manage the demands of other departments to allow the team to work without disruption

Qualification Required & Experience


• Minimum of a University Degree in Engineering / Computer Science
• ITIL, PMP certification
• COBIT5: Business Framework for the Governance and Management of Enterprise IT
• Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies
• Scrum certification
• Agile working knowledge and related certifications.


• Minimum of 5 years relevant IT experience in Technology with at least 3 years in a supervisory role.
• 2 years of progressive experience in IT architecture
• Experience in agile project management tools like Scrum, Kanban, Lean and Implementing Agile Frameworks
• Experience in Devops framework
• Application Architecture and System Integration
• user experience (UX) design or research
• Experience with Cloud Deployment
• Experience with Linux infrastructures, database SQL (MS SQL), CI/CD tools, scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Scrum/Kanban/SAFe, AWS, MS Azure Agile workflow methodologies
• Understanding of Telecoms products and services
• Experience in enterprise architecture design.


• Very Good Knowledge of System integration & Architecture design
• Very Good knowledge of product and service life cycle
• Very Good knowledge OSS, BSS, MFS and ICT
• Very good knowledge of Customer Management process and Systems:
• Knowledge of digital projects and products
• Knowledge of content management systems (CMS), search engine optimisation (SEO) and data analytics
• User experience (UX) design or research
• Knowledge of agile project management tools like Scrum, Kanban and Lean
• managing multi-disciplinary teams
• Sound knowledge of GSM and Telecom Elements.
• Strong Planning and project management skills
• Application Architecture and System Integration
• Experience with Experience with Cloud Deployment
• IT Governance Knowledge

Location: Accra

How to Apply For the Job

Qualified applicants should indicate vacancy number Ref no: MTN-IT-ADTRACKMGR2 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

[email protected]

Closing Date: 15 July, 2022

Only shortlisted applicants will be contacted.