Position: Manager, VAS, Music and RMS
Level: MTN Level 3
Function: Digital
Department: Digital Services and Verticals
Location: Accra
Reports to: Senior Manager, Digital Services

Job Summary

Drive the implementation and growth of MTN's Digital Services, Music, Content, and Lifestyle portfolio by managing strategic partnerships, developing innovative digital offerings, and optimizing service performance to deliver profitable growth, enhanced customer value, and alignment with MTN's strategic objectives

Job Context

•Dynamic and highly competitive telecommunication & ICT industry
•Multi regulated environment
•Environmental, social and governance prioritized
•Evolving Telco with a focus on digital
•Partnerships at the core of industry plans
•Regionalization structure implication
•Performance driven environment
•Developing sophisticated client base
•Diverse cultural environment
•Active media engagement & brand reputation

Key Tasks:

Digital Product & Service Portfolio Management

•Manage the development of the portfolio of services in the areas of VAS, CRBT, Music, Books, Newspapers, and oversee their financial performance.
•Identify and explore new Lifestyle Digital Services such as Fitness, Sports, Comics, and Story Portals, Agriculture, etc.
•Implement a product offering roadmap with a clear rollout plan for all partners.
•Manage the development and expansion of new service within Digital Services e.g. Kids Content, News and Infotainment services.

Partnership Development & Relationship Management

•Source and evaluate partner proposals, analyse market demand, and assess relevance to target audiences.
•Manage strategic partnerships with external organizations, innovators, and established industry players.
•Implement engagement and usage programmes for all agreed partnership initiatives.
•Monitor and evaluate existing partners and SLA agreements.

Market Intelligence, Regulatory & Customer Insights

•Maintain awareness of local content preferences, regulatory requirements, cultural sensitivities, and distribution challenges.
•Leverage market and customer insights to inform partnership negotiations and tailor offerings to target segments.

Strategy Execution & Commercial Growth

•Support the implementation of the functional strategy in line with overarching business goals.
•Execute the value proposition strategy to ensure the right customers are targeted appropriately across relevant geographies.
•Drive service adoption, customer engagement, and revenue growth through strategic partner initiatives.

Partner Governance, Compliance & Risk Management

•Manage and monitor SLA compliance and partner performance.
•Liaise with Legal and Revenue Assurance teams to ensure all partnerships and commercial arrangements follow due process and governance requirements.

Technology Integration & Service Delivery

•Lead integrations between MTN and third-party vendors.
•Ensure thorough User Acceptance Testing (UAT) is conducted before launch.
•Develop and apply appropriate checklists and procedures to strengthen UAT, integration quality, and service deployment processes.

Qualification Required & Experience

Education

•A Degree in Business Administration or Information Technology.
•Professional certification/ knowledge on web design and data management is an advantage.

Experience

•5 years relevant experience in a similar role with at least 3 years in a supervisory position.

Professional/Technical Competencies:

•Knowledge of external best practice in telecommunication and digital services
•Digital Services and VAS Management
•Commercial Acumen
•Product Development and Management
•Partnership and Stakeholder Management
•Project Management
•Content and Digital Media Management
•Partnership and Vendor Management
•Market Research and Customer Analytics
•Digital Marketing and Customer Engagement
•UAT Management
•Dashboard reporting and KPI tracking.
•Regulatory and Compliance Management.
•Understanding business needs of the Ghanaian market.
•Interpretation of IT/Technical systems/architecture.
•WAP and WEB design knowledge

Must live the MTN Values of

•Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

•Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate Vacancy Ref no: MTNGH-DIG-008-2026 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 30 July, 2026

Only shortlisted applicants will be contacted.