Job Vacancy For Oracle Web Center Technical Support Consultant At Huawei Ghana



Role and Responsibilities:

•   Work in a production support environment to handle Oracle Web Center application related issues
•   Adhere to SLA as set by the customer in terms of response/resolution time
•   Install, configure, and implement Oracle WebCenter Imaging functionality. Responsible for leading and managing
•   Oracle WebCenter Imaging application development and support projects.
•   The candidate will provide user support and respond to customers' queries
•   Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
•   Raises support documents/tickets with Oracle support system and follow up for solution
•   Coordinates with Oracle support DBA, Technical! Techno-functional teams to implement bug fixes and to deploy the same in production
•   Provides technical training to existing and new users on new functionalities
•   Advises management on roadmap for Application enhancements, identification, implementation of new modules
and advanced functionalities as required.
•   Recommends to management; a strategy for Application and database upgrade, and implementation as required.
•   Prepares status report/s to management as directed.
•   Analyze user needs and provide technical support; work with teams, management and operations with the aim of optimizing operational efficiency

Qualification Required & Experience

•   Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognized university.
•   3+ years of overall web-based development experience
•   2+ Years of Oracle Web Center experience
•   2 years of experience working on portal development, content management and implementations
•   2 years of experience in OracleADF/Java
•   Install, configure and support Oracle WebCenter software
•   Participates in integration, system, unit, and user acceptance testing.
•   Web Center Sites Application Management
•   Provide support to users and handle production issues as needed.
•   Provide upward, downward. and lateral communication and coordination that sufficiently addresses expectations and project status
•   Handle miscellaneous requests for data and ad hoc reports
•   Manage web server environments.
•   Excellent communication skills in English.
•   Good customer service skills and desire to work in a collaborative team environment.
•   Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.

Location: Accra

How To Apply For The Job

All applications must be sent via email:-

[email protected]

Applicants should specify in the subject of the mail, the position they are applying for. Each position is fixed term contract for a period not less than 1 year or more with the possibility of a renewal based on performance.

Closing Date: 07 August, 2015
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