• To ensure SMS reminders are sent to all clients before loan repayment dates.
• Too call all clients on loan repayment dates to remind them of their obligations Contact default clients by phone to recover amounts in arrears.
• Periodic client visitation as may be directed by the Head of New Business. Prepare and submit daily arrears report to the Head of New Business.
• To work within the team's target to reduce growth in delinquencies To achieve the agreed target on amount collected, calls etc. for the month and year To update smart sheet/creditease with all customer details and agreements reached Effectively resolve issues with angry and upset customers on phone.
• Develop positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to collect arrears from different customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Other collections activities that may be assigned to you by the Head of New Business
Qualification Required & Experience
• HND/First Degree in Relevant Field
How to Apply For the Job
Applications along with CV’s should be sent via mail to the address:
05 March, 2019