Summary

• The successful candidate will join our team as a retail executive in the Customer Experience department.
• (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.

Core Responsibilities

• Working closely with Shop Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

• Participate in all trainings and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Process

• Participate in all trainings and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Customers

• Ensuring that all customer queries/complaints are resolved as per SLAs.
• Ensure good ratings on T-NPS and CES.

Qualification Required & Experience

• Bachelor’s degree from a recognized institution.
• 2-3 years of experience in retail operations.

Core Competencies

• Excellent knowledge in retail operations
• Excellent analytical and problem-solving skills.
• Excellent planning skills
• Excellent interpersonal skills
• Excellent and effective communication skills, both orally and in writing.
• Culture sensitivity

Location: Kasoa

How To Apply For The Job

Interested and qualified applicants should send their Applications & Curriculum Vitae to:

Recruitment@airteltigo.com.gh

Kindly indicate the role you are applying for in the email subject.

Closing Date: 15 February, 2023

Ready to be part of our dynamic and innovative team? At AirtelTigo, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represents who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our worldclass team and experience a rewarding career.