JOB PURPOSE

The role is responsible for ensuring proper configuration, maintenance, and support of card systems and all issuing products (Credit/Debit cards) as well as related Ecobank card products across the Group.

JOB CONTEXT

Control Assurance

• Ensure system access is safeguarded and passwords are updated in line with policy.
• Continuously review system exceptions and resolve them promptly.

Compliance

• Adhere to all Ecobank Group policies and procedures.
• Submit weekly reports to the Unit Head, Payment Systems.
• Report on time for all assigned shifts.

Operational Risk

• Respond to control self-assessment questions and identify control gaps.
• Ensure compliance with PCI-DSS standards, regulatory requirements, and mandates.

Human Resources

• Maintain team backup and continuity during vacations or absences.
• Pursue professional development through internal/external training and professional memberships.

KEY RESPONSIBILITIES

• Diagnose and resolve system issues or escalate to Level 3 Support; document resolutions.
• Test and certify interfaces with various protocols, issuers, and core banking hosts.
• Manage EMV compliance across the Group.
• Implement enhancements and updates from payment schemes and vendors.
• Analyze, investigate, and resolve interface-related problems.
• Prepare technical documentation and presentation materials.
• Monitor and optimize system performance to enhance customer experience.
• Report issues and propose fixes for discussion with the Department Head.
• Request system improvements and parameter updates from vendors to simplify processes, increase flexibility, and minimize fraud.
• Extract and analyze card and transaction statistics from business and operational perspectives.
• Support issuer certifications with payment schemes (Visa, MasterCard) for interfaces (Base I, SMS, CIS, MDS).
• Review and validate UAT, implementations, and system changes.
• Ensure compliance with payment schemes (Visa, MasterCard, Amex, DCI, CUP).
• Develop and monitor policies, procedures, tasks, and projects to ensure continuity and optimal team productivity.
• Provide support for Issuing systems (CMS, Postilion, Indigo) and Acquiring systems (Prime).
• Resolve all support tickets within SLA.

Qualification Required & Experience

Experience & Qualifications

• Recognized IT-related university degree (mandatory).
• Equivalent professional qualification.

Skills, Capabilities & Attributes

Minimum of 4 years’ experience in:

• Postilion-related project management.
• Application support.
• Server databases and SQL scripting (mandatory).
• Computer networks and network administration.
• General banking knowledge and card industry insight (advantageous).
• Understanding of ISO 8583 protocol.
• Extensive knowledge of international card schemes (Visa, MasterCard, etc.).
• Knowledge of cloud technologies

Location: Accra

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 21 December, 2025