Job Summary:

• To provide strategic and operational leadership for HR Operations by ensuring the effective execution, governance, and continuous improvement of end-to-end HR operational processes, systems, and services, enabling a consistent, compliant, and efficient employee experience across the organization

Job Context:

• Telecommunications, Technology and Platform business.
• Environmental, social and governance focus.
• Partnerships at the core of business practices.
• Multi resourcing options, matrix, projectized, subsidiary and evolving new ways of working.
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Localization a key objective for business and government
• Evolving technology at the core of delivery
• Multinational environment – HR Group best practices
• Regionalized structure
• Unionized environment

Key Tasks:

HR Operations Strategy & Service Delivery

• Develop and implement an enterprise-wide HR Operations strategy aligned to business and people priorities.
• Oversee end-to-end HR operational service delivery across the employee lifecycle (hire to exit).
• Lead organizational and system transformation initiatives, ensuring smooth operational change management.
• Champion a service-oriented HR model balancing efficiency, compliance, and employee experience.
• Act as a trusted advisor to senior leaders, enabling seamless collaboration with HR Business Partners and Centers of Expertise

HR Process Excellence

• Design, standardize, and continuously improve HR operational processes, workflows, and SOPs.
• Implement automation, digitization, and self-service solutions to enhance scalability and efficiency.
• Establish governance controls and quality assurance mechanisms to ensure compliance and service consistency.
• Drive measurable improvements in turnaround times, error reduction, and employee satisfaction.
• Develop and implement HR operations policies to provide governance and compliance structures for employees

HR Systems, Data & Analytics

• Provide leadership oversight for HR systems usage, data integrity, and operational reporting.
• Partner with IT and vendors to optimize HRIS functionality, automation, and system integrations.
• Ensure accuracy, integrity, and security of employee data across all HR platforms.
• Develop dashboards and metrics to monitor HR Operations performance and support data-driven decision-making.
• Leverage data insights to proactively identify operational risks and improvement opportunities.

Payroll, Reward Operations & Second-Line Assurance

• Provide second-line assurance over payroll processes, reviews, and controls.
• Act as escalation point for complex payroll and reward operational issues.
• Validate salary proposals and employment offers to ensure equity and compliance.

Employee Relations & Operational Case Management

• Oversee operational handling of employee relations cases in line with labour laws and company policies.
• Provide operational support to line managers on disciplinary, grievance, and attendance matters.
• Partner with Legal and Employee Experience teams on union-related and collective matters where required.
• Ensure documentation, records, and case outcomes meet governance and audit standards.

Compliance, Risk & Governance

• Ensure HR Operations complies with labour laws, internal policies, and MTN Group standards.
• Maintain audit readiness and regulatory compliance across all HR processes.
• Identify, assess, and mitigate HR operational risks with robust controls.
• Maintain accurate records, controls, and compliance documentation.
• Stay abreast of regulatory changes and recommend operational adjustments as required.

Stakeholder and Vendor Management

• Partner closely with HR Business Partners to support business needs through strong operational delivery.
• Collaborate with Centres of Expertise to enable effective programme execution.
• Partner cross-functionally with Finance, IT, Legal, Procurement, and Internal Audit.
• Act as a trusted operational advisor to senior leaders and line managers.
• Manage operational change impacts during organizational or system transformations.
• Manage external HR service providers, including vendor selection, contracting, and SLA monitoring.
• Drive cost optimization while maintaining service quality and compliance.
• Ensure vendors comply with contractual, legal, and data protection requirements.

People Leadership & Capability Development

• Lead performance management and goal setting for HR Operations teams.
• Build operational capability through coaching, training, and structured development plans.
• Ensure succession planning, resourcing, and knowledge transfer within HR Operations.
• Foster a culture of accountability, service excellence, and continuous improvement.

Operational Excellence

• Deliver HR services with consistency, accuracy, and efficiency.
• Manage HR Operations budgets, forecasts, and cost optimization initiatives.
• Champion digital tools, automation, and self-service solutions to enhance employee experience.
• Uphold confidentiality, data protection, and ethical handling of employee information

Qualification Required & Experience

Education

• A University Degree in Human Resource, Business Administration, Psychology or related field.
• A postgraduate qualification or relevant certification (e.g., SHRM-CP, SPHR, CIPD etc.) is a plus

Experience

• Proven experience as an HR leader with a track record of successfully managing HR Operations (End to end per tasks identified in job profile) and driving strategic HR initiatives.
• Strong knowledge of HR best practices, labour laws and regulations.
• Excellent leadership and communication skills with the ability to build and maintain effective relationships at all levels of the organization.
• Demonstrated problem solving and decision-making abilities in complex HR situations.
• Ability to work in a fast paced and dynamic environment, adapting to changing priorities and business needs.

Professional/Technical competencies

• Labour Act and relevant regulations
• HR operational policies and procedures
• Tech savviness (HRIS, Pay roll and HR analytics tools and systems)
• Payroll governance and PAYE principles
• Budgeting and financial controls
• Business Process reengineering and improvement
• ISO standards
• Data analysis and reporting
• Employee relations and conflict resolutions
• Adoptability and Change management
• Stakeholder Management

Must live the MTN Values of:

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS

Must exhibit the MTN Vital Behaviors of:

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate Vacancy Ref no: MTNGH-HR-003-2026 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae by to:

mtnghanarecruitment@mtn.com

Closing Date: 28 February, 2026