Job Vacancy For Social Performance Manager

Brac Ghana Savings and Loan LTD is seeking to recruit Social Performance Manager


• Plan and manage the implementation of Social Performance Management (SPM), the use of the SPI4 tool and action plans to close SPM and Client Protection gaps

Major Responsibilities

• Conduct the SPI4 assessments quarterly
• Conduct regular orientation and trainnig for MF staff to build internal capacity to implement USSPM at all levels of the operation, the client protection principles (CPP), Prepare detailed SPM work plan to improve compliance to USSPM
• Improve practices to achieve compliance targets
• Regularly visit field staff and identify gaps in practice at branch level
• Help prepare regular progress reports
• Manage social outreach and outcome data and reporting - poverty and rural outreach and social outcomes
• Plan and roll out initiatives such as financial literacy to client
• Develop training materials related to SPM, CP, Financial Literacy, client orientations
• Plan training throughout the year and train staff and clients on relevant topics
• Conduct periodic client and staff survey to identify challenges and solutions they are facing
• Ensure all new projects and products are strategically aligned with BI MF strategic priority area, are client centric and adheres to relevant USSPM standards (Design products, services and delivery channels that meet clients needs and preferences)
• Regularly prepare and present reports on SPM and impact outcomes to higher management and board
• Ensure lessons are documented and shared on new projects related to SPM
• For pilot of products or new services, implement adaptations and manage change when necessary to meet project outputs
• Work closely with RIF, IT and Digital teams to ensure learning is captured synergistically and reporting is smooth and functional
• Organise capacity-building and peer-learning opportunities for knowledge management, attend bi-weekly check-in calls with technical leads and periodic peer group meetings, webinars, info sessions, training and conference etc.
• Maintain the database and track Key KPIs of ongoing pilots and projects

Qualification Required & Experience

• Bachelor's or Master's Degree in Business Administration, Finance, Economics, IT, Data Analytics or Development Studies

Professional Degree / Certification

• Minimum of 4 years of professional experience in communications, public relations and media production
• At least one to 3 years of experience in the development sector, preferably in microfinance
• Preferred, technical experience in social performance management, microfinance, product development, operational management, training, consultancy, monitoring and evaluation or project management

Location: Accra

How To Apply For The Job

All qualified and interested persons should send their cover letters and CVs along with photocopies of educational certificates to:

Please state the name of the position on the cover letter

Closing Date: 30 January, 2024

Female are encouraged to apply