Purpose

•   Ensure the smooth running of the day-to-day operations of the SPA. Strive to maintain and motivate the entire SPA team, and also create a culture of care and service excellence among employees
•   Develop and implement SPA operational goals, policies and procedures. Additionally, responsible for leading the efficient and effective Spa operations, including short and long-term strategic planning.

Responsibilities

•   Ensure all areas of the Spa are kept clean and well maintained at all times
•   Ensure compliance with all leggislation governing the operation of a Spa facility
•   Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost
•   Ensure that spa department follows hotels policies and procedures, including healthm hygiene, emergency and fire prevention
•   Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times
•   Able to promote and sell spa programmes to groups, conference guests walk-in etc
•   Able to implement and monitor up-selling strategies to maximise spa operational revenue
•   Be the single point of contact for dignitaries, VIP and VVIP guests and co-ordinate their Spa experience
•   Responsible for checking and overseeing all guest settlements like such as cash, credit cards and room settlements etc
•   Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services
•   Responsible for the department training plans and conduct hands-on training for the enw recruit
•   Coordinate with the maintenance department to ensure proper repair and preventive maintenance works of all spa equipment
•   Monitor and review Spa empoyee's performance regularly and provide required guidance
•   Hold regular staff meetings to keep staff up to data on ll aspects of the Spa's operation
•   Attend daily morning Heads of department meeting
•   Perform a regular inventory of Spa par levels for retail and operational stocks
•   Raise store requisitions of all retail and operational items as and when required

Qualification Required & Experience

•   BSc in Business Administration/Diploma/Degree in Cosmetology
•   Minimum of 3 to 5 years experience as a Spa Manager in a 4 to 5 star hotel/ luxury spa
•   Willing to deliver the best service to our guest
•   Demonstrate a strong leadership, team and communications skill are essential
•   Strong working knowledge of spa, membership and recreational software

Location: Accra

How To Apply For The Job

Applications with a passport photograph, CVs, certificates and contact phone numbers should reach:

The Human Resource Manager
P.O.Box 1,
Tade Fair, La
Accra

Or email to:

labadihrmanager@legacyhotels.com

Closing Date: 21 June, 2019