Division: Risk & Compliance
Department: Compliance and Ethics Management
Location: Accra
Position: Specialist, Data Privacy and Protection (Commercial)
Level: L2
Reports to: Manager, Data Privacy and Protection

Job Summary:

•Responsible for implementing and maintaining policies and procedures governing the privacy of and access to subscriber information, in compliance with relevant laws, telecommunications regulations and MTN Ghana’s data privacy practices.

Context:

•Fluid regulatory landscape and rapidly changing ICT environment.
•Dynamic economic, regulatory and legal environment, with evolving customer, supplier and shareholder expectations.
•Need for operational efficiency, standardized compliance processes and alignment with MTN Group data privacy initiatives.

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Key Tasks

•Assist in implementing data privacy policies and procedures in line with applicable requirements, including the Ghana Data Protection Act, 2012 (Act 843).
•Maintain accurate data inventories and data-flow maps, and conduct and document Data Protection Impact Assessments for projects, systems and services involving personal data.
•Monitor compliance, identify and report potential risks or breaches, and support privacy audits, assessments and evidence gathering.
•Process and track data-subject requests, including access, rectification and erasure, within regulatory timelines.
•Partner with Commercial divisions to embed data protection requirements in business processes and implement appropriate technical and organizational safeguards.
•Maintain privacy compliance records, support awareness and training initiatives, and monitor relevant legal and industry developments.
•Prepare reports and dashboards on privacy KPIs, risks and compliance activities, and contribute to cross-functional privacy projects.

Qualification Required & Experience

Education:

•Bachelor’s degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Business Administration or Law (LLB).
•Data Protection Supervisor Certification issued by the Data Protection Commission.

Experience

•Minimum of three (3) years’ relevant experience in the sector, industry or area of specialization; understanding of the technology industry is an advantage.
•Experience working across diverse cultures in a medium to large organization.

Professional/Technical Competencies:

•Data privacy and protection compliance management and planning.
•Governance, risk and compliance, and corporate governance.
•In-depth knowledge of data privacy and protection standards, regulations, information management, legislation and compliance.
•Policy design and development, negotiation and stakeholder relationship management.
•Computer literacy and strong communication, presentation, reporting and writing skills.

Skills/Physical Competencies:

•Ability to manage self and team performance, with personal accountability.
•Conflict management and dispute-resolution skills.
•Initiative, innovation, energy, drive and results orientation.
•Customer centricity, collaboration, analytical thinking and problem-solving ability.
•Good written, verbal and presentation skills.

Must live the MTN Values of

•Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

•Complete Candor, Complete Accountability, Active Collaboration & Get it done
•Innovation as a way of work

Location: Accra

How To Apply For The Job

Applicants should indicate Ref number MTN-RC-DPP217-2026 as the email subject and ensure that CVs are saved in their names. Applicants should send their Curriculum Vitae by 13th November 2026 to:

MTNGhanaRecruitment@mtn.com

Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Closing Date: 13 November, 2026

Only shortlisted applicants will be contacted.