Kenya Airways is truly the Pride of Africa. Our global network now reaches 59 destinations, 46 of which are spread across the Africa continent. With a modern fleet of  36 aircrafts, including four Boeing 777 series, makes us one the youngest fleets in Africa.

Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.

At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.

Brief Description

•   Ensure seamless co-ordination of ground handling activities geared towards excellent customer service and on time flight departures working together with the ground handler and authorities..

Detailed Description    

•   Contribute to the definition and development of the KQ product port folio , particularly ground handling services.
•   To plan , implement and consistently deliver services to agreed scope and standards.
•   To ensure cost effective delivery of services , within agreed scope and standards.
•   To provide an efficient and effective service together with the Ground Handler.
•   To ensure safe and secure working environment in compliance with relevant legislative/industry requirements .
•   To ensure suitably trained, qualified and competent staff are provided by the Ground Handler.
        
Qualification Required & Experience

Job Requirements        

•   At least 5 years  experience in airport operations , with an all round knowledge of passenger handling,ramp and baggage handling.
•   Financial awareness.
•   Process Oriented.
•   Experience of delivering service in demanding consumer perishable environment.
•   Basic knowledge of Cargo Sales

Competencies

•   Team leadership
•   Customer focused.
•   Excellent communication skills.
•   Excellent interpersonal relationship.
•   self motivated.
        
Additional Details  

•   OTP target.
•   Customer Satisfaction survey target.
•   Excess Baggage target.

Location: Accra

How To Apply For The Job

Click Here To Apply Online

Closing Date: 28 June, 2013